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New Contributor
andersjed
Posts: 5
Registered: ‎08-13-2013
My Device: Q10

iCloud sync not working with BBQ10

Hello.

 

Having recently swapped my iPhone 5 to BBQ10 I have been hit by an enormous amount of hassle. The main thing being the ability to sync my contacts and calender from my Mac on to the Q10.

 

I have followed the online instructions and it is not working. All I get is a white screen where something tries to load and nothing happens. I can't delete the account because then the white screen comes back with the loading logo. Then I have to reinstall the entire phone and start all over again. What am I doing wrong? I have the latest firware on the Q10 along with the latest Mac OS (10.8.4)

 

I am not a pure amateur but everything was really easy on the iPhone 5. It's a shame, I really want this to work but the Q10 is giving me no joy whatsover at the moment.

 

Please help!

 

 

Retired
hatchback
Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: iCloud sync not working with BBQ10

Hey,

Welcome to the BlackBerry® Support Community Forums.

 

To better assist you, are you following the steps outlined here:

How to integrate iCloud contact, calendar, or email accounts on the BlackBerry 10 smartphone

http://btsc.webapps.blackberry.com/btsc/KB33812

 

If yes, at what step does the screen go white? 

 

Thanks.

 

-HB

 

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New Contributor
andersjed
Posts: 5
Registered: ‎08-13-2013
My Device: Q10

Re: iCloud sync not working with BBQ10

Hello and thank you for your reply.

The screen goes white when I try to do mail, calender and contacts separately. When I try the settings for all three together (first step in the instructions) I can not get the calender to sync. The contacts are added but gone later.

I've read on various forums that a leaked new BlackBerry os works with icloud but not on the version I am using.