Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

New Member
Posts: 1
Registered: ‎01-06-2014
My Device: Q10

rogers.blackberry.net acccount deleted by blackberry?

A new BB10 user for 4 months now (Q10).  I had setup forwarding of my old user@rogers.blackberry.net e-mail to a new address, but forawrding suddenly stopped working.  Rogers customer support advises Blackberry has deleted the associated account, although this forwarding service was supposed to be available for 12 months?

Any thoughts?

Forums Advisor III
Posts: 1,813
Registered: ‎05-29-2013
My Device: BlackBerry Z30

Re: rogers.blackberry.net acccount deleted by blackberry?

Yes BlackBerry no longer has that service for the new devices.
Want to contract me? You can follow me on Twitter @RobGambino

Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!
Guru I
Posts: 16,158
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS; PlayBook w/OS

Re: rogers.blackberry.net acccount deleted by blackberry?

When you switch to the Q10 your BIS account was likely deleted and that email account was associated with the BIS account.
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!