Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

Reply
New Member
Posts: 1
Registered: ‎02-05-2013
My Device: z10

wont delete an album i added

hi i added an album then deleted it, but it wont delete, it was on my micro sd card and when i take the card out and insert it into my laptop the album is gone when i put it back in my z10 the photos are still there, when the card is out theres no photos on my phone... HELP

Guru I
Posts: 18,577
Registered: ‎07-29-2008
My Device: Passport, Playbook, 9320BES
My Carrier: Bouygues _ SFR

Re: wont delete an album i added

using Windows, can you see if there are hidden files in the card?



The search box on top-right of this page is your true friend, and the public Knowledge Base too:
New Contributor
Posts: 7
Registered: ‎02-06-2013
My Device: z10

Re: wont delete an album i added

have the same issue,  have even seen recent add images stuck in pictures window.

 

Have yet to try  looking at the sd card direct in pc, but it appears to be related to the sd card as formating it clears the images/folders

 

looks like the pictures app is flawed

Guru I
Posts: 18,577
Registered: ‎07-29-2008
My Device: Passport, Playbook, 9320BES
My Carrier: Bouygues _ SFR

Re: wont delete an album i added


bovril-xm655 wrote:

 but it appears to be related to the sd card as formating it clears the images/folders


hello, I do not understand your sentence. can you explain to me please?




The search box on top-right of this page is your true friend, and the public Knowledge Base too:
New Contributor
Posts: 7
Registered: ‎02-06-2013
My Device: z10

Re: wont delete an album i added

problem apears to be with the link software.

 

the photo app on the phone appears to want to only see a flat file structure under the photo dir on the SDcard

 

at the photo folder you can contain is either a folder (album)  or a file and that is as deep as you can nest.

 

if you sync using link it creates a multi layed structure in the photo dir of the SD card ,having the name of your phone which then contains all you folders/photos.

 

when you try to delete/open albums or pictures they refuse to go or  wont open and the only way to clear this is to re-format the SD card.

 

i have now resorted to sync tools from microsoft to do the sync directly to to SD card, until link/photo viewer app is fixed.

 

Guru I
Posts: 18,577
Registered: ‎07-29-2008
My Device: Passport, Playbook, 9320BES
My Carrier: Bouygues _ SFR

Re: wont delete an album i added

hello bovril,

can you please give some instructions on how to use the sync tool from microsoft ?
Are you doing it with the USB cord or through the Wifi share ?



The search box on top-right of this page is your true friend, and the public Knowledge Base too: