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New Contributor
dkobylak
Posts: 8
Registered: ‎02-22-2013
My Device: z10

z10 blackberry messenger quit

My blackberry messegner quit on my z10. I have tried to reset the phone, and battery breaks with no success. Phone carrier verifies all connections are working fine. All other data services on the phone work as well.

 

When accessinb bbm it asks me to set up bbm. I have tried to reset bbm using device switch and via email account. Both give me an error of "temporary server error"

 

Help please

New Contributor
philryan
Posts: 4
Registered: ‎02-22-2013
My Device: z10

Re: z10 blackberry messenger quit

This same thing just happened to me. I upgraded BlackBerry World this morning, and this afternoon, my BBM receives messages from my contacts, and I can view the contact list in hub, but if I try to open the message, I get "Associating with your BlackBerry ID.

I am unable to import from "Email' or 'device switch' and continuing on just gives "Temporary server error.".
Is this common?
New Contributor
philryan
Posts: 4
Registered: ‎02-22-2013
My Device: z10

Re: z10 blackberry messenger quit

 
JSanders
Posts: 86,560
Likes: 23,196
Solutions: 5,992
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: z10 blackberry messenger quit

Several users have been reporting slow or delayed BBM services this afternoon, particularly in Europe. Could be affecting North America as well.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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New Contributor
dkobylak
Posts: 8
Registered: ‎02-22-2013
My Device: z10

Re: z10 blackberry messenger quit

This isnt slowed or delayed, this is asking me to reset up bbm. And it contiues to say temporary server error, not allowing me to reset up bbm

JSanders
Posts: 86,560
Likes: 23,196
Solutions: 5,992
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: z10 blackberry messenger quit

Are you entering your correct BBID?

 

And, just to add, server delays could cause the issue of your not being able to set it back up promptly.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
dkobylak
Posts: 8
Registered: ‎02-22-2013
My Device: z10

Re: z10 blackberry messenger quit

Yes i have the correct bbid. It wont let me redo using email address or device switch method. I have confirmed blackberry id by logging in online via computer

New Contributor
Waynethepain
Posts: 6
Registered: ‎02-22-2013
My Device: Z10

Re: z10 blackberry messenger quit

I'm having the same problem. BBM was working fine earlier today. I put my phone down and about hour later its asking me to set up BBM. I pulled the battery that did not help and I can go into BB world.

JSanders
Posts: 86,560
Likes: 23,196
Solutions: 5,992
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: z10 blackberry messenger quit

Look at your Settings (swipe down from the top bezel) > BlackBerryID.


Does that screen load with the correct information?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
dkobylak
Posts: 8
Registered: ‎02-22-2013
My Device: z10

Re: z10 blackberry messenger quit

Yes, you are on the wrong path here with the bb id's. There is nothing wrong with the bb id's!