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BlackBerry® 10 Highlights!

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New Contributor
kofitu2
Posts: 4
Registered: ‎05-04-2014
My Device: Q10
My Carrier: MTN

Q 10 hangs and No sound.

A few weeks after upgrading to version 10.2.1.2102 my Q10 is hanging and sometimes has no sound or Vibration when it's ringing hence me missing calls. I took it to a BlackBerry connect store to reload the software and it's still doing the same thing.
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JSanders
Posts: 83,996
Likes: 22,841
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Q 10 hangs and No sound.

Do you know if they actually reloaded the software? Still on 10.2.1.2102?




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New Contributor
kofitu2
Posts: 4
Registered: ‎05-04-2014
My Device: Q10
My Carrier: MTN

Re: Q 10 hangs and No sound.

Yes they did it online while I was there. They then said it could be my media that was corrupt and so I removed the media but still the same thing. even The camera is taking pics but can't save.
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JSanders
Posts: 83,996
Likes: 22,841
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Q 10 hangs and No sound.

Do you mean they removed your MEDIA CARD?

 

If so, please open your camera.

Swipe down from the top to SETTINGS

Save on Media Card, should be turned OFF.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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PIN: C0001B7B4   Display/Scan Bar Code
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New Contributor
kofitu2
Posts: 4
Registered: ‎05-04-2014
My Device: Q10
My Carrier: MTN

Re: Q 10 hangs and No sound.

The media card is in the slot. Wow now my Camera is saving that's a relief after turning it to off on saving to media card. Now on the ringing and vibration n the hanging what do I do?
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New Contributor
kofitu2
Posts: 4
Registered: ‎05-04-2014
My Device: Q10
My Carrier: MTN

Re: Q 10 hangs and No sound.

Thank you for that JSanders. Very helpful.
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JSanders
Posts: 83,996
Likes: 22,841
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Q 10 hangs and No sound.


kofitu2 wrote:
 Now on the ringing and vibration n the hanging what do I do?

Do you have the Settings > Notifications set to normal, silent or vibrate or what?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
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Contributor
rahulusit2010
Posts: 103
Registered: ‎07-28-2014
My Device: z10
My Carrier: rim

Re: Q 10 hangs and No sound.

is it working fine now ?

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