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New Contributor
stevenlow
Posts: 7
Registered: ‎01-20-2013
My Device: -
My Carrier: -

Blackberry Z10 LE: Stuck at "Essential Gestures" setup screen

Just receive my Z10 LE yesterday and going through my setup. It got as far as "Essential Gestures" screen and stuck there.

The screen can't slide up or left or right. It only work when slide down from top to make an emergency call.

 

Failed Attempt:

1. battery pull - FAILED

2. reload device with bblink - FAILED

 

Some friend suggest me auto reload the firmware with http://crackberry.com/leaked-os-10010648-blackberry-10-dev-alpha, will try it.

 

Any other suggestion?

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JSanders
Posts: 83,926
Likes: 22,805
Solutions: 5,879
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Blackberry Z10 LE: Stuck at "Essential Gestures" setup screen

You reloaded the device with Link, to what OS?

 

I would also try the leaked OS. Not too difficult.




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New Contributor
stevenlow
Posts: 7
Registered: ‎01-20-2013
My Device: -
My Carrier: -

Re: Blackberry Z10 LE: Stuck at "Essential Gestures" setup screen

Tested with leak OS 

http://crackberry.com/leaked-os-10010648-blackberry-10-dev-alpha

 

No luck with that too.

Trying to get contact with the support team now, anyone have contact?

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New Contributor
stevenlow
Posts: 7
Registered: ‎01-20-2013
My Device: -
My Carrier: -

Re: Blackberry Z10 LE: Stuck at "Essential Gestures" setup screen

[ Edited ]

Stuck

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Contributor
Fubaz
Posts: 43
Registered: ‎12-18-2012
My Device: 64gb Playbook, Multiple Z10's
My Carrier: Bell

Re: Blackberry Z10 LE: Stuck at "Essential Gestures" setup screen

I am having this same issue, was a resolution ever found?

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New Contributor
stevenlow
Posts: 7
Registered: ‎01-20-2013
My Device: -
My Carrier: -

Re: Blackberry Z10 LE: Stuck at "Essential Gestures" setup screen

Unfortunately I still not yet get any solution from BlackBerry Support after I report the issue MORE THAN 1 months. Anyway, to kick start the process, just submit your issue to help@blackberry.com.
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JSanders
Posts: 83,926
Likes: 22,805
Solutions: 5,879
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Blackberry Z10 LE: Stuck at "Essential Gestures" setup screen

Stevelow, you reported it to BlackBerry Support how?

 

Let me suggest that you find a known open free WiFi hotspot like a McDonalds or Starbucks, remove and replace the battery and see if you can get on past that setup of the essential gestures screen.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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4. Guide to Unlocking your BlackBerry & Unlock Codes


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PIN: C0001B7B4   Display/Scan Bar Code
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Contributor
Fubaz
Posts: 43
Registered: ‎12-18-2012
My Device: 64gb Playbook, Multiple Z10's
My Carrier: Bell

Re: Blackberry Z10 LE: Stuck at "Essential Gestures" setup screen

I reloaded my os 6 times this morning. 3 differenr methods and same issue.
Multiple sim cards and os versions

Got a hold of bb help and started the rma procedure
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New Contributor
stevenlow
Posts: 7
Registered: ‎01-20-2013
My Device: -
My Carrier: -

Re: Blackberry Z10 LE: Stuck at "Essential Gestures" setup screen

I reloaded my device more than 10 times, from different platform, different OS version, with or without carrier sim... and it still the same issue. Now, I still waiting reply from BlackBerry support, which last contact is about 6 days ago.
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JSanders
Posts: 83,926
Likes: 22,805
Solutions: 5,879
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Blackberry Z10 LE: Stuck at "Essential Gestures" setup screen


stevenlow wrote:
I reloaded my device more than 10 times, from different platform, different OS version, with or without carrier sim... and it still the same issue. Now, I still waiting reply from BlackBerry support, which last contact is about 6 days ago.

But, have you done what I have suggested above?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.