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Developer
Posts: 271
Registered: ‎01-21-2013
My Device: BB10 Dev Aplha
My Carrier: -

Details to return Dev Alpha

I got email from BB saying I am eligible for trade up and I submitted the shipping address. I got a emails saying

 

'Please ensure your Alpha device is packaged in a shipping box and the shipping label secured (if applicable).

Customer service will contact you to arrange pick up for your return package.'

 

This email was about 20 days back and I have not heard anything yet.


When can I expect to have some details about retruning the alpha device?

Developer
Posts: 368
Registered: ‎06-30-2012
My Device: Playbook, Z10LE, DevAlpha C
My Carrier: Telenor, Mobitel

Re: Details to return Dev Alpha

There was some errors in their system during that period. They resubmit some emails, contact them and tell them your problem, you should get another email, and in it you should enter your shipping address.

Developer
Posts: 271
Registered: ‎01-21-2013
My Device: BB10 Dev Aplha
My Carrier: -

Re: Details to return Dev Alpha

Yes. There was some problem and hence I received another email and I was able to submit my shipping address. But I did not receive any further communication on this, after submitting the shipping address in the second email.

Developer
Posts: 368
Registered: ‎06-30-2012
My Device: Playbook, Z10LE, DevAlpha C
My Carrier: Telenor, Mobitel

Re: Details to return Dev Alpha

Don't know, i got that second email maybe 10 minutes after i entered my shipping address. In that second email was confirmation, and UPS label. My DevAlpha already arrived few days ago.

Developer
Posts: 648
Registered: ‎09-26-2012
My Device: Limited Edition Z10, Playbook 16GB/32GB, Dev Alpha A/B/C
My Carrier: Mobile Vikings

Re: Details to return Dev Alpha

Try to contact clientcare@brandalliance.com , they will probably be able to help you solve your problem.



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Developer
Posts: 271
Registered: ‎01-21-2013
My Device: BB10 Dev Aplha
My Carrier: -

Re: Details to return Dev Alpha

Thanks!

 

Will contact it immediately!

Developer
Posts: 271
Registered: ‎01-21-2013
My Device: BB10 Dev Aplha
My Carrier: -

Re: Details to return Dev Alpha

Contacted customerservice@brandalliance.com and they confirmed that, they will contact as soon as the device shipping starts. This will avoide us the long period without any device to test.

Developer
Posts: 124
Registered: ‎11-05-2011
My Device: Z10, Bold 9900
My Carrier: Smartone

Re: Details to return Dev Alpha

Is there any update on this one? 

 

I was holding off to return my Dev Alpha A until last week. Now I got:

 

"Please ensure your Alpha device is packaged in a shipping box and the shipping label secured (if applicable).

Customer service will contact you to arrange pick up for your return package."

 

Does that mean they would start contacting me to return my Dev Alpha A when Limited Edition is about to ship?

 

 

Developer
Posts: 849
Registered: ‎03-03-2011
My Device: Z10

Re: Details to return Dev Alpha

I've also been notified about pickup. But not via email but from TNT. I've postponed for a month.
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Leader of Ljubljana BlackBerry Developer Group
BlackBerry Certified Builder for Native Application Development
Contributor
Posts: 10
Registered: ‎01-28-2013
My Device: 9700
My Carrier: VODAFONE

Re: Details to return Dev Alpha

Hi,

 

i have submited my device to curior guy but till didn't get any comfirmation mail from rim that device is collected.