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Developer
jameztcc
Posts: 49
Registered: ‎11-11-2012
My Device: z10 LE
My Carrier: Digi

Dev Alpha Device cannot be shipped out from my country/location by UPS

What are my options? Any ideas?

thanks!

 

History: there is a UPS drop/service in my location. I called it up and they says they accept the dropoff BUT when queried what's the item, I told them it's a phone device and they rejected the shipment. I mean, BB chose UPS, so what should I do now?

 

 

 Discussion Thread
 Response (Sabrina Shantini ) 20/03/2013 01.34 AM
Dear Sir/Madam,

Good day.

If our UPS Penang had advised you that the item is a prohibited item, then it cannot be shipped.


Regards
Sabrina
 Auto-Response 19/03/2013 02.10 AM
Dear UPS Customer, 

Thank you for your recent e-mail inquiry. Our Customer Associates are working to address your request. 

Sincerely, 

UPS Customer Service
 CustomerBy Email 19/03/2013 02.10 AM
Your Name: James Tan
[...]
Ext.: 
Country: Malaysia
What is your question or comment? I spoke to an UPS (Penang 1800-1800-88) and they says that it's prohibited to pick up and send out mobile phone item out from Malaysia. 

May I know what step I should do next?

I am instructed to send a phone device (return) with the following info:
UPS tracking #: 1Z8832Vxxxxxxxxxxx
Waybill Number: 8832VRVxxxx
Shipment ID: 8832VRVxxxx
Date: 18/MAR/2013
Terms of Sale (Incoterm):
DDP
Reason for Export: RETURN



James Tan
Eating my dog food - TripLogger, my 1st bb10 app.
Developer
Teaboy1748
Posts: 1,151
Registered: ‎03-24-2011
My Device: Passport/Z30//Q10/ Z10 / 9900 / PlayBook / 9700 / 8900

Re: Dev Alpha Device cannot be shipped out from my country/location by UPS

What was the reason for the rejection at the ups retail location??

Their have been other posts on here about ups not accepting becuase of battery issue being shipped.

Just take out the Battery and tell them its only a phone without the battery.

Developer
jameztcc
Posts: 49
Registered: ‎11-11-2012
My Device: z10 LE
My Carrier: Digi

Re: Dev Alpha Device cannot be shipped out from my country/location by UPS

They just gave me a 'flat' rejection without the reason e.g. "no phone permitted"...they did mentioned about Custom and export regulation (vague).

I will try to call them up again and see what's the reason and see if I can make a compromise.


James Tan
Eating my dog food - TripLogger, my 1st bb10 app.
Developer
jameztcc
Posts: 49
Registered: ‎11-11-2012
My Device: z10 LE
My Carrier: Digi

Re: Dev Alpha Device cannot be shipped out from my country/location by UPS

The whole thing got confusing now....just called UPS (Penang) and they says in order to ship to HK,

 

they need "Import permit" from Health Department of HK (I did clarified it's a phone, not an animal/food we are shipping) 

 

Anyone in this situation?

Hope a BB rep can answer...else I might need a good reason to travel to HK just to exchange this LE.



James Tan
Eating my dog food - TripLogger, my 1st bb10 app.
Developer
ndsmyter
Posts: 648
Registered: ‎09-26-2012
My Device: Limited Edition Z10, Playbook 16GB/32GB, Dev Alpha A/B/C

Re: Dev Alpha Device cannot be shipped out from my country/location by UPS

Contact jamzonesupport@rim.com and send that log with it. They will probably contact UPS themselves or give you some other options


A like is always appreciated,
but a nomination for BB Elite even more :-)
You can also contact me on Twitter: @ndsmyter
Developer
jameztcc
Posts: 49
Registered: ‎11-11-2012
My Device: z10 LE
My Carrier: Digi

Re: Dev Alpha Device cannot be shipped out from my country/location by UPS

Thanks! Copied the log to jamzonesupport.


ndsmyter wrote:
Contact jamzonesupport@rim.com and send that log with it. They will probably contact UPS themselves or give you some other options

 



James Tan
Eating my dog food - TripLogger, my 1st bb10 app.