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Contributor
moseslecce
Posts: 31
Registered: ‎01-20-2011
My Device: Torch 9800
Accepted Solution

Dev Alpha Trade Up - What to return

Hi,

 

I am just wondering if there is an official answer / instruction about what should be returned.  Is it the entire package / contents (original box, charger, usb cable, etc) or is it only the actual handheld device?

 

Thanks,

Moses

Developer
theappspod
Posts: 122
Registered: ‎11-12-2010
My Device: Dev Alpha

Re: Dev Alpha Trade Up - What to return

Nothing was mentioned in the emails but I will be returning the lot in the original box. 

New Developer
zeshansajid
Posts: 52
Registered: ‎09-26-2012
My Device: Blackberry 10 Dev Alpha

Re: Dev Alpha Trade Up - What to return

My dev alpha is ready to be collected today and ive just sent the dev alpha. Plus my label only allows weight up to 1kg so I put it in bubblewrap and put inside padded envelope with shipping label on top


moseslecce wrote:

Hi,

 

I am just wondering if there is an official answer / instruction about what should be returned.  Is it the entire package / contents (original box, charger, usb cable, etc) or is it only the actual handheld device?

 

Thanks,

Moses


 

Developer
witmen
Posts: 89
Registered: ‎11-16-2010
My Device: Bold 9650

Re: Dev Alpha Trade Up - What to return

They just replied to an email I sent.

 

According to the email, they only want the device itself. No need to send the charger or data cable.

Contributor
moseslecce
Posts: 31
Registered: ‎01-20-2011
My Device: Torch 9800

Re: Dev Alpha Trade Up - What to return

Hi,

 

Could you please paste us the email response you got?

 

Thanks,

Moses

Developer
Royster86
Posts: 102
Registered: ‎03-13-2012
My Device: 9360, P'9981, Z10

Re: Dev Alpha Trade Up - What to return

I got the same response -

 

It would seem the device itself (front and battery cover I'm sending back) - they aren't bothered about the charger or battery.

 

Hi Ryan,
 
You can send back everything if you wish, or just the device. It’s up to you.
 
Thanks!

 

 

 

Contributor
soul2k
Posts: 29
Registered: ‎05-08-2011
My Device: Bold 9900 / Playbook

Re: Dev Alpha Trade Up - What to return

I see a different response on Twitter

 

"Please send in everything you received with your Dev Alpha. Would likely be easiest to use the same box even"

 

https://twitter.com/BlackBerryDev/status/288715105460436992

 

Developer
cycletronic
Posts: 113
Registered: ‎03-23-2011
My Device: Playbook, Z10

Re: Dev Alpha Trade Up - What to return

I also got a response via email:

 

Here's what I asked:

 

Hello,

 
When I send the Dev Alpha device back, what do I need to ship?  I assume the actual device is important, but what about the battery, box, charger, and data cable?
 
Thank you!
 
And here's the response:

 

When sending back the Dev Alpha if you can include all items that would be greatly appreciated.

 

Thanks!

 

----------------
WIP game: Melodaeum
My graphically bland but very useful Morse Code trainer: Speed CW
My graphically attractive but boring game: The Rainstorm
Contributor
moseslecce
Posts: 31
Registered: ‎01-20-2011
My Device: Torch 9800

Re: Dev Alpha Trade Up - What to return

Just got this now, so its probably best to return everything:


 

 

Hello Moses,

 

You should be returning the Dev Alpha as you received with all the accessories.

 

Thanks,

 

Melanie Young

Project Manager, Developer Relations

developer.blackberry.com