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Developer
mzex
Posts: 368
Registered: ‎06-30-2012
My Device: Playbook, Z10LE, DevAlpha C
My Carrier: Telenor, Mobitel

Re: EMEA LE Trade - any news?

@borceg

BB will reimburse your custom and dhl costs.

Email to BlackBerryPlayBookOffer@tmgideas.com and tell them that you pay customs cost for your LE, and give them proof (scanned shipment declaration, scanned bill for customs, scanned email where they told you that you will receive LE) and you will be reimbursed (you will need to wait month or two but you will get payed).

They reimbursed me every time I was paying for customs cost.

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Developer
borceg
Posts: 671
Registered: ‎03-21-2012
My Device: BlackBerry PlayBook 16GB
My Carrier: Vip

Re: EMEA LE Trade - any news?

@mzex, BlackBerryPlayBookOffer is a different "team" which is not responsible for Z10 LE shipments. They helped me with Dev Alphas but they can do nothing about LE.

 

I contacted crossflight, and got three "interesting" responses form different people.

 

Thank you for your email.  I am currently out of the office and return
Friday the 24th May 2013.

 

I am now out of the office until Wednesday morning.

 

Finally something good

 

Thank you for your email, I will speak with DHL 

Best wishes

Sailesh  

 

 

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Developer
mzex
Posts: 368
Registered: ‎06-30-2012
My Device: Playbook, Z10LE, DevAlpha C
My Carrier: Telenor, Mobitel

Re: EMEA LE Trade - any news?

@borceg

They are in charge of reimbursements for BB. They already reimbursed me three times, so it is right address.

 

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Developer
zezke
Posts: 1,004
Registered: ‎12-12-2010
My Device: Z10 (red Limited Edition)
My Carrier: Mobile Vikings

Re: EMEA LE Trade - any news?

TNT just called me, they are going to pick up my STL100-1 Z10 device today.

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Contributor
x-colt
Posts: 48
Registered: ‎03-02-2013
My Device: z10
My Carrier: hello

Re: EMEA LE Trade - any news?

Oh zezke, that's great news, because I'm from Zimbabwe too, so my device must be mine as soon too.

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Developer
alopix
Posts: 381
Registered: ‎04-10-2011
My Device: Z10 LE & PlayBook

Re: EMEA LE Trade - any news?

[ Edited ]

Any news on the Z10 swap program for Europe? They promised to contact us last week or this week and nothing happened?!

 

EDIT: TNT just called to schedule the pickup :smileyhappy:

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Developer
PawelGorny
Posts: 148
Registered: ‎12-03-2012
My Device: RED
My Carrier: base(kpn)/BE, t-mobile/PL

Re: EMEA LE Trade - any news?

Whom should I ask for the confirmation that my LE has been (or not) sent, for tracking number etc? Is it possible to check the status of LE Trade? I have sent my DA in February and still did not receive any information.

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Regards,
Pawel Gorny
my apps: http://pawelgorny.com/
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Developer
zezke
Posts: 1,004
Registered: ‎12-12-2010
My Device: Z10 (red Limited Edition)
My Carrier: Mobile Vikings

Re: EMEA LE Trade - any news?

There is no way to confirm for sure, you may want to try contacting jamzonesupport@blackberry.com.

-------------------------------------------
BlackBerry Certified Builder for Native Application Development -- Proud member of the Belgian BlackBerry Developer group
Samples: Park in Ghent
Feeling generous? Nominate me for BB Elite member!
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Developer
borceg
Posts: 671
Registered: ‎03-21-2012
My Device: BlackBerry PlayBook 16GB
My Carrier: Vip

Re: EMEA LE Trade - any news?

More issues for me. DHL asks me to pay them $150. Isn't this covered by these DDP incoterms ?
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Developer
PawelGorny
Posts: 148
Registered: ‎12-03-2012
My Device: RED
My Carrier: base(kpn)/BE, t-mobile/PL

Re: EMEA LE Trade - any news?


zezke wrote:

There is no way to confirm for sure, you may want to try contacting jamzonesupport@blackberry.com.


I think there is no chance to know the status od trade up - jamzonesupport told me to contact brandalliance, and branalliance asks me for AN-something number, which I have not received. All I know is that DevAlpha arrived in the warehouse (UPS tracking number) on Feb 26th. I wonder when it will be processed, how many weekd they need.

--
Regards,
Pawel Gorny
my apps: http://pawelgorny.com/
PGpgp, Your Reply, Anagrammatist, Texas Hold'em Odds Calculator, Contacts to CSV
If your issue has been solved, please resolve it by marking "Accept as Solution"
Please use plain text.