Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

Reply
Contributor
moseslecce
Posts: 31
Registered: ‎01-20-2011
My Device: Torch 9800

Re: Ensure your Alpha device is packaged in a shipping box

It seems RIM made an error in the form, so everyone did not get the proper items required in order to send the Dev Alpha back.

 

Please be patient, I'm sure they will correct it and re-send all of the right details to us soon.

 

Moses

Developer
ndsmyter
Posts: 648
Registered: ‎09-26-2012
My Device: Limited Edition Z10, Playbook 16GB/32GB, Dev Alpha A/B/C

Re: Ensure your Alpha device is packaged in a shipping box

Just to round things up. I packaged my device in an old box I had laying around. I've put the device and charger in it, secured it a little so the device wouldn't break in transit and gave it to the gentlemen who came to pick it up. He didn't say anything about it, I wasn't expecting anything either because he probably just didn't care. But a couple of days later (if I remember correctly 2 days) I could read from the UPS tracking site that it had arrived.

 

I don't know if BlackBerry is planning on letting me know something about the package (state it ariived, was everything in it etc) but to this day I haven't heard anything about it from them.



A like is always appreciated,
but a nomination for BB Elite even more :-)
You can also contact me on Twitter: @ndsmyter
Contributor
jelounge
Posts: 42
Registered: ‎08-06-2009
My Device: Dev Alpha

Re: Ensure your Alpha device is packaged in a shipping box

When the package arrived, you will be inform by email from GCSS Warehouse with the Arrival Notification #

Mine just arrived yesterday in Hong Kong, and the confirmation email was sent to me today.
New Contributor
CyberBytesDesign
Posts: 5
Registered: ‎01-17-2013
My Device: Bold 9930, Dev Alpha, PlayBook

Re: Ensure your Alpha device is packaged in a shipping box

I don't think they will be too picky.. Just make sure you package it up safely in any type of box, maybe bubble wrap or newspaper for padding.. Don't worry too much, you're fine.

Developer
kongee
Posts: 115
Registered: ‎07-24-2012
My Device: 9780

Re: Ensure your Alpha device is packaged in a shipping box

Most importantly, use reliable shipping company such as FeDex or UPS to ship the DevAlpha. And label it as Fragile. Cheers

Developer
ndsmyter
Posts: 648
Registered: ‎09-26-2012
My Device: Limited Edition Z10, Playbook 16GB/32GB, Dev Alpha A/B/C

Re: Ensure your Alpha device is packaged in a shipping box

We already had another mail giving us more information about this. That's why I marked this post as 'Solved' ;-)



A like is always appreciated,
but a nomination for BB Elite even more :-)
You can also contact me on Twitter: @ndsmyter
Contributor
nrjg
Posts: 44
Registered: ‎09-14-2012
My Device: BB 10 Dev alpha

Re: Ensure your Alpha device is packaged in a shipping box

I also has been to participate in the Limited Edition trade up program. I filled shiping information and recieved confirmations with "... Customer service will contact you to arrange pick up for your return package. ..."

But I still not recieved information about returning my Dev Alpha device.

 

Does anybody recieved this information?

Developer
ndsmyter
Posts: 648
Registered: ‎09-26-2012
My Device: Limited Edition Z10, Playbook 16GB/32GB, Dev Alpha A/B/C

Re: Ensure your Alpha device is packaged in a shipping box

I received that mail a time ago. As a matter of fact, my Dev Alpha has already arrived.

I recommend you contact RIM via mail, they can probably help you in solving the problem: clientcare@brandalliance.com


A like is always appreciated,
but a nomination for BB Elite even more :-)
You can also contact me on Twitter: @ndsmyter
Contributor
nrjg
Posts: 44
Registered: ‎09-14-2012
My Device: BB 10 Dev alpha

Re: Ensure your Alpha device is packaged in a shipping box

Thanks, I'll do that.

I'am confused because I recieved confirmation almost three weeks ago and nothing after.

New Developer
demarcodonjuan
Posts: 129
Registered: ‎10-03-2012
My Device: Blackberry Alpha

Re: Ensure your Alpha device is packaged in a shipping box

Haha. you read my mind.  I wouldn't worry abuot buying extra insurance for it.

Click the Like button if you find my post useful and as a way to let me know someone actually read it.