06-27-2013 03:08 PM
Was fortunate enough to have recieved a lovely LE (ST100-3), which after long consideration I wound up giving to my wife. She's been thrilled with it generally, except for one unfortunate issue: the lock/power button on top is flaky.
The button does work intermittantly, but really does require repair, which I would hope would be under warranty. Unfortunately, since I was given the phone directly from BB I'm not completely sure what process I need to follow to get work done.
Any guidance on this?
06-27-2013 03:18 PM
06-28-2013 12:48 PM
When I got my LE it kept dropping calls and the speaker voice cracks when talking.
After couple of months of waiting for the exchange problem to kick in. I finally sent back the defective LE this month and now waiting for the new replacement.
I contacted branded alliance support.
06-30-2013 05:58 AM
The general 'inbox' for such issues is "Developer Relations" <DeveloperRelations@blackberry.com>,
If you browse thru some of my other posts you can find specific people but that addy tends to work
07-02-2013 04:47 PM
the etasupport email is a typo. I emailed Developer Relations and let them know of the error on the site.
I also have a problem with the camera on my Limited Edition Z10. Does anyone know if they repair the devices or send a replacement. If it is a replacement, would it be another Red Limited Edition or just a standard Black one ?
07-02-2013 09:34 PM
Yes, the DeveloperRelationship email is the proper one to contact for the device issue.
I just contact them for my LE device about camera issue. They reply that the issue has been forwarded to the support team.
07-05-2013 04:02 PM