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Contributor
Thunderbuck
Posts: 20
Registered: ‎04-25-2011
My Device: PlayBook - 64GB, Bold 9900, Dev Alpha

Hardware issue with LE - where to get support?

Hi all,

 

Was fortunate enough to have recieved a lovely LE (ST100-3), which after long consideration I wound up giving to my wife.  She's been thrilled with it generally, except for one unfortunate issue: the lock/power button on top is flaky.

 

The button does work intermittantly, but really does require repair, which I would hope would be under warranty.  Unfortunately, since I was given the phone directly from BB I'm not completely sure what process I need to follow to get work done.

 

Any guidance on this?

 

Thanks :smileyhappy:

Developer
Teaboy1748
Posts: 1,151
Registered: ‎03-24-2011
My Device: Passport/Z30//Q10/ Z10 / 9900 / PlayBook / 9700 / 8900

Re: Hardware issue with LE - where to get support?

In order to request support for your device or a new device please contact etasupport@blackberry.com.

https://developer.blackberry.com/devzone/blackberry10devalpha/devalpha_limitededition_faq.html
Contributor
Thunderbuck
Posts: 20
Registered: ‎04-25-2011
My Device: PlayBook - 64GB, Bold 9900, Dev Alpha

Re: Hardware issue with LE - where to get support?

Duh, I should have know to check there. Thanks for the quick response!
Developer
PrnvKP
Posts: 33
Registered: ‎01-31-2013
My Device: BlackBerry Z10 LE

Re: Hardware issue with LE - where to get support?

Please note the mail ID is betasupport@blackberry.com.:smileyhappy:

Developer
smiley
Posts: 1,497
Registered: ‎07-14-2008
My Device: Z10

Re: Hardware issue with LE - where to get support?

When I got my LE it kept dropping calls and the speaker voice cracks when talking.

 

After couple of months of waiting for the exchange problem to kick in.  I finally sent back the defective LE this month and now waiting for the new replacement.

 

I contacted branded alliance support.

 

Developer
Teaboy1748
Posts: 1,151
Registered: ‎03-24-2011
My Device: Passport/Z30//Q10/ Z10 / 9900 / PlayBook / 9700 / 8900

Re: Hardware issue with LE - where to get support?


PrnvKP wrote:

Please note the mail ID is betasupport@blackberry.com.:smileyhappy:


I guess its a typo on their website? lol all it shows is etasupport@blackberry.com.

Developer
peardox
Posts: 1,229
Registered: ‎03-20-2011
My Device: Playbook, Z10 LE, Dev Alpha B, 2x Dev Alpha C

Re: Hardware issue with LE - where to get support?

The general 'inbox' for such issues is "Developer Relations" <DeveloperRelations@blackberry.com>,

 

If you browse thru some of my other posts you can find specific people but that addy tends to work




Click the like button if you find my posts useful!
Contributor
soul2k
Posts: 29
Registered: ‎05-08-2011
My Device: Bold 9900 / Playbook

Re: Hardware issue with LE - where to get support?

the etasupport email is a typo.  I emailed Developer Relations and let them know of the error on the site.

 

I also have a problem with the camera on my Limited Edition Z10.  Does anyone know if they repair the devices or send a replacement.  If it is a replacement, would it be another Red Limited Edition or just a standard Black one ?

Trusted Contributor
pigling
Posts: 104
Registered: ‎02-05-2012
My Device: Bold 9900 (primary) Z10 LE (secondary)

Re: Hardware issue with LE - where to get support?

Yes, the DeveloperRelationship email is the proper one to contact for the device issue.

I just contact them for my LE device about camera issue. They reply that the issue has been forwarded to the support team.

Developer
madmaskd
Posts: 137
Registered: ‎07-24-2012
My Device: Blackberry Z10 LE, Q10 And PlayBook

Re: Hardware issue with LE - where to get support?

My device works fine but battery is getting drained in just 3 hours in stand by just 15-18 hours what to do.. shall i get battery replacement or I have to buy new myself
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