01-25-2013 11:08 AM
I participate in BB10 Limited Edition Trade-Up program, got e-mail from firstname.lastname@example.org that my app was qualified to participate in this program, and filled up the form with shipment information (my address and so on). At the end of this process I got the order confirmation e-mail with confirmation number and so on, and in this e-mail was mentioned that I'll be contacted later to arrange pick-up of my return package with DevAlpha device. So far so good.
Two days ago I received e-mail from BlackBerry Customer Support notifying me that I'm eligible to participate in Limited Edition Trade-Up Program. I replied them, requesting shipment details to return my DevAlpha device (I got it on BB Jam event directly from RIM representatives), but got a reply: "If you received the device at a BB Jam event it is yours to keep".
So now I'm confused a little... Can I still get Limited Edition device without returning DevAlpha? Can I have both at the same time? Or I should return it somehow anyway? Can anyone clarify this for me a little?
Thanks in advance for your help.
01-25-2013 12:58 PM
To exchange your Dev Alpha device for the Limited Edition, please allow:
You will receive notification once the Limited Edition device has been shipped to you with tracking information.
01-27-2013 10:50 AM