03-09-2013 09:03 AM
Surprise. BB will not warrant the LE phones. I've had my LE phone since JAM Amsterdam and have been pleased with it. However, a few weeks ago, the top volume button stopped working. Lower volume button worked fine and I can change the volume within the settings, but without the upper volume, one cannot take screen shots. Big problem for developers.
I asked for a replacement, and the word back that BB will not replace it because of the limited supply.
At this time we are unable to replace devices that are in a mostly working state. This is due to the demand for the devices and the limited quantity