03-09-2013 09:03 AM
Surprise. BB will not warrant the LE phones. I've had my LE phone since JAM Amsterdam and have been pleased with it. However, a few weeks ago, the top volume button stopped working. Lower volume button worked fine and I can change the volume within the settings, but without the upper volume, one cannot take screen shots. Big problem for developers.
I asked for a replacement, and the word back that BB will not replace it because of the limited supply.
At this time we are unable to replace devices that are in a mostly working state. This is due to the demand for the devices and the limited quantity we have available.
Goes to show, there is nothing free in life.
At least they could do is replace it with a black phone. I will miss the red, but a working phone is more important.
Does anyone know how to take a screen shot without the volume buttons?
03-09-2013 02:39 PM
I think they will allow replacement with a normal black Z10. Just not a limited edition one. And you probably will have to wait a few weeks because with the global launch going on last month and this month, supplies are probably stretched and they need to keep up with the initial pent up demand.
Wait a month or two. It's annoying, but hey, it was a free phone.
03-09-2013 02:57 PM
well can't complain since its already free phone, again their are quite a few people that already accepted to trade in 3 or more phone for LE devices maybe thats why they are short supply and can't replace you.
03-09-2013 03:07 PM
03-10-2013 05:36 PM
b) Devices will be covered under a one (1) year warranty by Sponsor; if a replacement device is required, it will be replaced with another Device, if available. Sponsor reserves the right to substitute with a regular BlackBerry 10 L-series device if supplies of the Devices has depleted.
It's in T&C about LE trade up
03-16-2013 12:50 PM