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Contributor
apersaud500
Posts: 41
Registered: ‎03-26-2011
My Device: 8520, 9300, Playbook, Dev Alpha
My Carrier: Digicel Guyana

Limited Edition Trade Up - Latin America.

Hi, 

  I was notified with:

 

"Congratulations! Your BlackBerry® 10 application has qualified you to participate in the Limited Edition trade up program.

In order to complete the trade for your new Limited Edition BlackBerry 10 device.
Cheers,
BlackBerry Developer Relations Team"

 

However, that is the last email I have received about the Trade-up. No shipping information/return address for Dev Alpha.

 

Has shipping begun for Latin America?

 

 

Regards,

Amarnauth Persaud. 

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Developer
mzex
Posts: 368
Registered: ‎06-30-2012
My Device: Playbook, Z10LE, DevAlpha C
My Carrier: Telenor, Mobitel

Re: Limited Edition Trade Up - Latin America.

[ Edited ]

In that email there is link which you need to click and enter your shipping info , when you do that, than you receive another email with shipping label for returning DevAlpha. Did you do that?

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Contributor
apersaud500
Posts: 41
Registered: ‎03-26-2011
My Device: 8520, 9300, Playbook, Dev Alpha
My Carrier: Digicel Guyana

Re: Limited Edition Trade Up - Latin America.

Hi, I have inputted my shipping address and details some time ago but has not received any follow up emails. 

 

 

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Developer
mzex
Posts: 368
Registered: ‎06-30-2012
My Device: Playbook, Z10LE, DevAlpha C
My Carrier: Telenor, Mobitel

Re: Limited Edition Trade Up - Latin America.

Check your spam folder, sometimes their email end up in spam.

If it is not there, than email to jamzonesupport@blackberry.com and explain them your problem.

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Contributor
apersaud500
Posts: 41
Registered: ‎03-26-2011
My Device: 8520, 9300, Playbook, Dev Alpha
My Carrier: Digicel Guyana

Re: Limited Edition Trade Up - Latin America.

Hi Mzex,

I only got :

"

Your PIN #: ******

Confirmation # *****

Please ensure your Alpha device is packaged in a shipping box and the shipping label secured (if applicable).

Customer service will contact you to arrange pick up for your return package.

Developer Address Information

Address here. 
5926022627

Cheers,
BlackBerry Developer Relations Team"

 

But the mail did not follow up with an arrangement for return. I checked my spam folder but nothing is there. 

 

Regards,

Amar

 

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Developer
mzex
Posts: 368
Registered: ‎06-30-2012
My Device: Playbook, Z10LE, DevAlpha C
My Carrier: Telenor, Mobitel

Re: Limited Edition Trade Up - Latin America.

I got slightly different email from yours, and another email after it with shipping label like this:

Your PIN #: ********

Your UPS tracking #: *********

Attached is a shipping label in PDF format, this needs to be printed and attached to your package.
You will need to package your Alpha device in a box sufficient for shipment. Please secure the printed shipping label to the outside of this shipping box.

Cheers,
BlackBerry Developer Relations Team

 

I'm from EU, and maybe you live in country where they dont send via Fedex, UPS or TNT, don't know.

If you did not get that second email , email them for support.

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Contributor
apersaud500
Posts: 41
Registered: ‎03-26-2011
My Device: 8520, 9300, Playbook, Dev Alpha
My Carrier: Digicel Guyana

Re: Limited Edition Trade Up - Latin America.

OK thanks. 

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Contributor
diegon
Posts: 24
Registered: ‎01-18-2013
My Device: BlackBerry Z10LE
My Carrier: Claro

Re: Limited Edition Trade Up - Latin America.

I am in Brazil and my LE arrived last week.

 

[]s

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Developer
fantas
Posts: 107
Registered: ‎02-10-2012
My Device: Limited Developer Edition
My Carrier: WiFi

Re: Limited Edition Trade Up - Latin America.

You should print the shipping label and send back the dev alpha to Blackberry then they will sent your LE back
If i've helped you use the like button (KUDOS)!
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Developer
gmsm
Posts: 69
Registered: ‎10-07-2010
My Device: Pearl 9105 - Playbook 16Gb
My Carrier: Tigo

Re: Limited Edition Trade Up - Latin America.

There was a link to have a shipment label for sending back the device, if you missed I guess you can write them for those papers and after that go to a ups and send the device.
Pearl 9105 6.0 Bundle 2950
Playbook 2.1.0.1032
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