Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

Posts: 419
Registered: ‎04-10-2011
My Device: Z10 LE & PlayBook
Accepted Solution

Maximum # of PINs in BB World

Finally received my LTE-enabled LE model and now I cannot access BlackBerry World: "You have reached the maximum number of PIN changes for this account".

The knowledge base article doesn't help because I didn't buy the Z10 LE from my service provider :smileywink:

Twitter @BlackBerryHelp also wanted me to call my service provider and I did (bob.at, which is just a virtual service provider who does not offer any BlackBerries!) and of course, they have no idea what to do and told me that they just don't support BlackBerry (I explained them multiple times what the problem is and I don't think they really got it).


Anyone else had that problem and know a fix? Would be great if due to all the swaps (resulting in 2 devices in BB World I don't even own anymore!) I can't fully use by Limited Edition device :smileysad:

Check out my apps in the BlackBerry World
Visit my developer blogs /dev/alopix and /home/alopix
BBM Channel: C0047B612
BlackBerry Development Advisor
Posts: 14,851
Registered: ‎07-09-2008
My Device: BlackBerry Passport

Re: Maximum # of PINs in BB World

FYI you can email help@blackberry.com to request your PIN count to be reset.

Mark Sohm
BlackBerry Development Advisor

Please refrain from posting new questions in solved threads.
Problem solved? Click the Accept As Solution button.
Found a bug? Report it using Issue Tracker