04-26-2013 01:54 AM - edited 04-26-2013 01:55 AM
I didn't receive my Z10 LE and I think I'll never get it as TNT Express just gave it to somebody nobody nearby has ever heard of, only because I was not at home on delivery date.
We're living in an area with only small houses, everybody knows his neighbours, but this TNT guy managed to give the package to somebody completely unknown. Don't know how stupid one can be. Searched the whole street already for that person.
Also, because I didn't receive any shipping notice from BrandAlliance I was not aware that my package already shipped. 2 days ago I asked for info on shipping status and got a tracking number. That package was already delivered on April 3rd!
I've already said good bye to my cool red Z10 LE
So some thief is now happy with a cool red Z10 LE device.
04-26-2013 02:41 AM
I've already called TNT Express support yesterday.
They say they don't know where it is and even don't know the adress of the person that it now was delivered to.
Also they can't remember because it's now 3 weeks ago.
Hope that TNT delivery guy will call me today, maybe he remembers which house he put the package.
I don't like these express deliveries. The delivery guys never have the time to fill out a notification form about delivery to a neighbour and leave it in the letter box. So someone of my neighbours has my package but I don't know about it for 3 weeks.
Well, somebody who keeps other people packages for 3 weeks doesn't seem to be very honest too.
04-26-2013 03:31 AM - edited 04-26-2013 03:33 AM
This is sad and horrible! Officially companies like TNT/Fedex/UPS are legally bound to deliver to the exact person who it was sent to. If the package is lost, they will pay the insurance and other fines.
You should take some action. You should complaint to the Blackberry dev relations ASAP. Describe the whole thing. Ask them what you are supposed to do. They are responsible for delivering it to you, so I believe they know how to handle the situation.
04-26-2013 05:33 AM
So I got my Z10 LE!!
After several phone calls the delivery guy remembered he had put the package in the garage.
Boy, it was hidden so well behind other things I didn't see the black package it for 3 weeks. I wouldn't have found it till I'd cleaned up the garage.
My wife finally found it behind other things.
I am so happy now
If he'd left a notice I would have known. But who cares, I finally got my Z10 LE (well, I've had it for 3 weeks but didn't know it :-) )