Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

Reply
BXB
New Contributor
BXB
Posts: 7
Registered: ‎01-31-2013
My Device: Blackberry Dev Alpha B
My Carrier: Rogers

Re: Still haven't received an e-mail regarding my LE trade-up application

Got mine yesterday. :Yes: It seems to take about 2-3 weeks to get confirmation.

Please use plain text.
Contributor
mickeprag
Posts: 23
Registered: ‎03-01-2013
My Device: Dev Alpha A+C. Playbook.
My Carrier: Tele2, Sweden

Re: Still haven't received an e-mail regarding my LE trade-up application

My reply came yesterday as well

Please use plain text.
Developer
supraking
Posts: 98
Registered: ‎10-04-2010
My Device: Not Specified

Re: Still haven't received an e-mail regarding my LE trade-up application

Dang, I'm still waiting. Fingers crossed. I submitted my app January 21, at the time there was nothing else that did the same thing on BB World. Now, there might be a few similar apps, though I hope the timing is taken into consideration.

 

In the meantime, I'm working on some updates for it. Congrats to those who are getting their LE Z10 soon!

Please use plain text.
New Contributor
mrpjer
Posts: 8
Registered: ‎02-03-2013
My Device: Blackberry Dev Alpha
My Carrier: VIP Croatia

Re: Still haven't received an e-mail regarding my LE trade-up application

I still haven't received the e-mail, nor a response from jamzonesupport.

 

Interestingly enough, the portathon reward came without any problems.

Please use plain text.
Contributor
arnoldc
Posts: 35
Registered: ‎08-29-2012
My Device: Blackberry 10 Alpha Device
My Carrier: None

Re: Still haven't received an e-mail regarding my LE trade-up application

My sentinments exactly!

>I still haven't received the e-mail, nor a response from jamzonesupport.

 

Please use plain text.
Contributor
mickeprag
Posts: 23
Registered: ‎03-01-2013
My Device: Dev Alpha A+C. Playbook.
My Carrier: Tele2, Sweden

Re: Still haven't received an e-mail regarding my LE trade-up application

Sorry, I was wrong. I got the email about the Dev Alpha C two days ago. Still nothing about LE. Uploaded the app late december 2012.

Please use plain text.
New Contributor
mrpjer
Posts: 8
Registered: ‎02-03-2013
My Device: Blackberry Dev Alpha
My Carrier: VIP Croatia

Re: Still haven't received an e-mail regarding my LE trade-up application

My e-mail came in today, with BBJam Registration as subject and CC-ed to bbjam@brandalliance.com.

 

So, if anyone else is still waiting for a response, try e-mailing the above address and jamzonesupport.

Please use plain text.
Developer
supraking
Posts: 98
Registered: ‎10-04-2010
My Device: Not Specified

Re: Still haven't received an e-mail regarding my LE trade-up application

I emailed support and they replied with "your app was just qualified." Got my email and waiting for UPS to come pickup my Dev Alpha :smileyhappy:

Please use plain text.
Contributor
arnoldc
Posts: 35
Registered: ‎08-29-2012
My Device: Blackberry 10 Alpha Device
My Carrier: None

Re: Still haven't received an e-mail regarding my LE trade-up application

I must be the last one to get qualified for the trade up program.  Well, better be late than never as I received the email finally yesterday.

 

So here's a sum up of my LE trade-up experience.

- submit trade-up near end of Jan (a few days prior to the deadline)

- no reply or any feedback 

- send an email to jamsupport @ blackberry near end of Feb

- no reply or any feedback

- received qualified email from bbjamsupport@brandalliance.com yesterday

 

So it seems it takes at least 2-month processing time before you may hear actually anything back, in my case anyway.

 

 

Please use plain text.
Contributor
dawolfen
Posts: 16
Registered: ‎03-16-2011
My Device: Bold 9000
My Carrier: Rogers

Re: Still haven't received an e-mail regarding my LE trade-up application

Just in case my story eases anyone's mind:

 

-submitted my app Jan 11

-app approved about 10 days later

-applied for trade up program before Jan 28

-no communication whatesoever

-re-applied for trade up program for fun on the new deadline of Feb 28

-still no communication

-finally sent an email to jamzonesupport

-magically got an email saying I qualified 2 days later

-sent dev alpha A back Mar 21

 

 

Now just waiting for my phone :smileyhappy:

Please use plain text.