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Posts: 22
Registered: ‎02-25-2013
My Device: 2012 blackberry 9320
My Carrier: vodafone

Trade Up Error

I think there was some problem while filling up the form for the trade up because I din't get the shipping label and invoice after filling the form. 

As i have done this before i know i should have got the shipping label after the form is submitted but i din't get this time .

 I think there was some error. What i got is just the confirmation email with (Confirmation # ) nothing else , no mail with pdf files no tracking no. nothing else.
I contacted customerservice@brandalliance.com but they are not helping they said we will send you another link to fill up the form but nothing till now...
Somebody help me..

Posts: 648
Registered: ‎09-26-2012
My Device: Limited Edition Z10, Playbook 16GB/32GB, Dev Alpha A/B/C
My Carrier: Mobile Vikings

Re: Trade Up Error

Just to be sure, have you checked your spam folder?

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New Developer
Posts: 36
Registered: ‎09-12-2012
My Device: blackberry dev alpha
My Carrier: airtel

Re: Trade Up Error

Contact developer relation asap.

Posts: 69
Registered: ‎10-07-2010
My Device: Pearl 9105 - Playbook 16Gb
My Carrier: Tigo

Re: Trade Up Error


... but I am stuck in the same point, I'm waiting for a reply from brand alliance
Pearl 9105 6.0 Bundle 2950
Posts: 1,229
Registered: ‎03-20-2011
My Device: Playbook, Z10 LE, Dev Alpha B, 2x Dev Alpha C
My Carrier: 3, Orange, Vodafone

Re: Trade Up Error


Click the like button if you find my posts useful!
Regular Contributor
Posts: 119
Registered: ‎06-05-2013
My Device: Blackberry Z10
My Carrier: Airtel

Re: Trade Up Error

Mail to developer relations asap :smileyhappy: