Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

Reply
New Contributor
weit
Posts: 4
Registered: ‎07-28-2012
My Device: Blackberry 10
My Carrier: ATT
Accepted Solution

UPS China wants battery document or battery removed before shipping to HK

I talked with UPS China phone center. The rep said they can not ship phone with battery from individual.

 

Regardless above warning, I stopped by UPS China World Trade Center location. They refused to ship too after checking the phone and asked me to remove the battery. I do not know how to open it.

 

What should I do? Can I drop the dev device to RIM's local office? Or how to open the device to remove the battery?

Please use plain text.
Developer
Philipk
Posts: 676
Registered: ‎05-06-2012
My Device: Dev Alpha & PlayBook
My Carrier: wifi

Re: UPS China wants battery document or battery removed before shipping to HK

What a bummer. Why aren't you aloud to ship a phone with a battery in China?
_________________________________________________________
co-founder of Diaree | BB Dev for PictureThis
Please use plain text.
Developer
ndsmyter
Posts: 648
Registered: ‎09-26-2012
My Device: Limited Edition Z10, Playbook 16GB/32GB, Dev Alpha A/B/C
My Carrier: Mobile Vikings

Re: UPS China wants battery document or battery removed before shipping to HK

I think you should contact BlackBerry for this problem : clientcare@brandalliance.com


A like is always appreciated,
but a nomination for BB Elite even more :-)
You can also contact me on Twitter: @ndsmyter
Please use plain text.
Developer
Teaboy1748
Posts: 1,108
Registered: ‎03-24-2011
My Device: Z30//Q10/ Z10 / 9900 / PlayBook / 9700 / 8900
My Carrier: ATT

Re: UPS China wants battery document or battery removed before shipping to HK

Please use plain text.
New Contributor
weit
Posts: 4
Registered: ‎07-28-2012
My Device: Blackberry 10
My Carrier: ATT

Re: UPS China wants battery document or battery removed before shipping to HK

Got reply from clientcare@brandalliance.com. I shipped the device to a Shenzhen address by SF Express. Then they will take care of it from there. Hope everything will be fine. Waiting....

Please use plain text.
Developer
nrupayshah
Posts: 107
Registered: ‎03-27-2010
My Device: 8320
My Carrier: hutch

Re: UPS China wants battery document or battery removed before shipping to HK

I am facing the same issue from UPS ahmedabad ,India location.I had also sent the mail on clientcare@brandalliance.com and they told me to ship the device after removing battery but I have dev alpha A. In which I don't have any idea about how to remove the battery from this device.

 

Can you please help me on it?

 

Thanks & Regards,

Nrupay Shah

Please use plain text.
Developer
ndsmyter
Posts: 648
Registered: ‎09-26-2012
My Device: Limited Edition Z10, Playbook 16GB/32GB, Dev Alpha A/B/C
My Carrier: Mobile Vikings

Re: UPS China wants battery document or battery removed before shipping to HK

You say you've contacted clientcare@brandalliance.com, why can't you ask them what you should do? Because apparantly they could help others with about the same problem. I guess they will be able to help you too.


A like is always appreciated,
but a nomination for BB Elite even more :-)
You can also contact me on Twitter: @ndsmyter
Please use plain text.
Developer
nrupayshah
Posts: 107
Registered: ‎03-27-2010
My Device: 8320
My Carrier: hutch

Re: UPS China wants battery document or battery removed before shipping to HK

I had already asked but didn't get any reply since yesterday night...Thats why ..

 

Anyways I will wait for their response.

 

Thanks & Regards

Nrupay Shah

Please use plain text.
New Contributor
weit
Posts: 4
Registered: ‎07-28-2012
My Device: Blackberry 10
My Carrier: ATT

Re: UPS China wants battery document or battery removed before shipping to HK

Because Shenzhen is just miles away from Hongkong, the carrier can ship it to HK easily. I am not sure about India. They should figure out a logic way to ship it out of India.

 

That email is working for me. I got reply in one day. If there is no reply in 3 days, you can send them another email. 

Please use plain text.
Developer
nrupayshah
Posts: 107
Registered: ‎03-27-2010
My Device: 8320
My Carrier: hutch

Re: UPS China wants battery document or battery removed before shipping to HK

Thanks for your reply friend. I will wait for some days and if I will not get any reply than will send again a mail.

 

 

Please use plain text.