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Developer
The_Anomaly
Posts: 322
Registered: ‎08-06-2012
My Device: Dev Alpha / Playbook / Curve 9300
Accepted Solution

UPS want battery removed

Firstly I packaged the parcel with label all sealed and UPS did not pitch.  Phoned them and emailed them and now it seems a more concrete date and time has been set.

 

Secondly they're saying that the battery needs to be removed from the phone.  Is that even possible?  Must we remove it?  I've seen no other similar requests, and frankly I do not want to damage the device since I am eligible to get the LTE at this point.  Returning a damaged device may change that...

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Developer
Teaboy1748
Posts: 1,088
Registered: ‎03-24-2011
My Device: Q10/ Z10 / 9900 / PlayBook / 9700 / 8900
My Carrier: ATT

Re: UPS want battery removed

Did you tell ups you were shipping a phone?

 

IF i remember correctly ever since after 9/11 they had a new policy for batterys.

 

Lithium and lithium ion batteries: Both rechargeable or non-rechargeable power sources, common in computers, cell phones, cameras, and other small electronic devices. If dropped, crushed, or short-circuited, these batteries can release dangerous amounts of heat and may ignite, and are dangerous in fires. Special regulations apply to shipping these batteries. Shipments requiring hazardous materials shipping papers are accepted from contract hazmat shippers only, and certain lithium batteries may not qualify for UPS service.

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Developer
ndsmyter
Posts: 648
Registered: ‎09-26-2012
My Device: Limited Edition Z10, Playbook 16GB/32GB, Dev Alpha A/B/C
My Carrier: Mobile Vikings

Re: UPS want battery removed

I just put the device in a box and labeled it. As far as I know the person that came to pick it up didn't even know what is in it. I suggest you just leave the battery in the device (it is not worth it to try and open the Dev Alpha, because it is not ment to be opened).

Just put in a box and say that the battery cannot be removed, so there is nothing you can do.


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but a nomination for BB Elite even more :-)
You can also contact me on Twitter: @ndsmyter
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Developer
The_Anomaly
Posts: 322
Registered: ‎08-06-2012
My Device: Dev Alpha / Playbook / Curve 9300

Re: UPS want battery removed

Yep, thats the plan.

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New Developer
MedNez
Posts: 67
Registered: ‎11-24-2008
My Device: Not Specified

Re: UPS want battery removed

UPS told me I had to remove the battery, when I handed them the sealed package. I told them the phone was sealed and the battery didn't come out... he kind of just stopped, shrugged, and took it.

 

Arrived OK at the warehouse so I guess that's something :smileyhappy:

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