02-19-2013 06:02 AM
Hi LE-Trade-Up Team,
I signed up for the blackberry LE trade up and have not recieved any e-mail from the trade up programm until now.
My app was approved weeks ago and the Trade-UP FAQ states "You will receive a confirmation email that you have requested to trade in your Dev Alpha device." and I havent got such a mail. I guess its related to a special char (Ü) in my app name. If I try to sign up for the trade again the website tells me that the PIN is already registered with a trade-up request. HELP ME PLEASE!
Solved! Go to Solution.
02-19-2013 06:28 AM
I did not get any confirmation email after i submit for tradeup. And after a long wait, (at least 1,5 month), i received email with confirmation that my app is eligible for tradeup, and further instructions how to proceed with tradeup.
So, your tradeup request is probably OK.
02-19-2013 01:44 PM
If you entered pin again it says PIN is already registered with a trade-up request.
They have recieved and is either in the process reviewing or have reviewed but waiting to send out emails either deny or accepted.
02-21-2013 05:53 AM
Over 2 weeeks ago I have received an email about qualification:
Congratulations! Your BlackBerry® 10 application has qualified you to participate in the Limited Edition trade up program. In order to complete the trade for your new Limited Edition BlackBerry 10 device*, click here.
I have filled in the form but did not receive any response, not information about pickup - when should I expect to get any response?
02-21-2013 06:53 AM
I just clicked the link again and filled the form again and... I realized that I did not click 'SUBMIT' on popup which informs about the email address to send the shipping label to
I have received the label so I will send the devAlpha soon