04-08-2013 04:50 PM - edited 04-08-2013 04:54 PM
I got my LE device at 3rd April. It is a STL100-1 device, I updated it and it has now software release 10.0.10.99, os version 10.0.10.738 (build id: 455718). When I receive some notification or start a call the sound get totally mute. There is no VBK key press sound, music player is muted too, the whole audio system doesn't work. The master volume is at maximum, and after a restart it works again. It is very annoying that the phone goes total mute randomly and only with restart can be fixed. I restored the factory software with Blackberry Link today, but the problem is still there. Does anyone same error or solution to this?
Maybe I received a defected device, when I good remember there is 1 year warranty on LE devices? Who can I contact to get some help?
I want to use this device as my primary phone and not only for work, but I can't use it in this state because there is no incoming and outgoing sound randomly.
Thanks for all upcoming replies!
Solved! Go to Solution.
04-08-2013 06:09 PM
04-08-2013 07:26 PM
04-09-2013 12:27 AM
04-11-2013 10:12 AM
I restored the factory software with Blackberry Link yesterday and did'nt update to latest, it has now software release 10.0.9.348 and OS version 10.0.9.2372. But the audio muted again.
I try to reprodece it, but it appears randomly. One time it happened when I received an image via NFC sharing, and one time when I got a BBM chat message. But this is totally random I try to reproduce it with NFC sharing but now it works.
04-21-2013 01:19 PM
I write e-mail to Blacberry Developer program. They said : "Have you tried to reload the device software via the BlackBerry Link software? This can be done by connecting the device without the battery in and following the prompts popping the battery in just after it asks to reload the device software."
I tried but it does not help. So they said they do they best to provide me a replacement device. I hope they can. I didn't have luck with this device.
Fortunately I got my Dev Alpha C and I have now a BB10 device to testing.
04-22-2013 03:06 AM
Have you downloaded the latest BB Link from the official website? The previous version can't detect the latest BB10 version for you.
The latest software release is 10.0.10.90 and OS version is 10.0.10.690. (although mine is STL100-2).