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New Contributor
Posts: 5
Registered: ‎03-12-2011
My Device: Z10 LE

issues with microphone on Z10 LE

Hi,

A few days ago, I received my Z10 LE. great device but recently, I started to have issues with the microphone. during phone calls, people can't hear me... I found that it works well if I remove the back cover.

Did someone else experience such issues ? Who can I contact at blackberry ?

 

thanks!

Developer
Posts: 1,163
Registered: ‎03-24-2011
My Device: Passport/Z30//Q10/ Z10 / 9900 / PlayBook / 9700 / 8900

Re: issues with microphone on Z10 LE

That seems kinda odd.. since the mic is located in the front. Do you happen to have any screen protector on that could be blocking the mic in the front?
New Contributor
Posts: 5
Registered: ‎03-12-2011
My Device: Z10 LE

Re: issues with microphone on Z10 LE

[ Edited ]

no screen protection. no case.

 

 in fact just unclipping the lower part of the back cover works.

New Developer
Posts: 101
Registered: ‎11-08-2012
My Device: 9790

Re: issues with microphone on Z10 LE

I got my LE with Broken Lence of Camera, and able to see the cracks in the Pics taken by the camera . Any solution to this problem .

Developer
Posts: 1,163
Registered: ‎03-24-2011
My Device: Passport/Z30//Q10/ Z10 / 9900 / PlayBook / 9700 / 8900

Re: issues with microphone on Z10 LE


hemant19cse wrote:

I got my LE with Broken Lence of Camera, and able to see the cracks in the Pics taken by the camera . Any solution to this problem .


In your case I think you need to contact blackberry to get it exchanged

New Contributor
Posts: 5
Registered: ‎03-12-2011
My Device: Z10 LE

Re: issues with microphone on Z10 LE

anybody knows who I should contact at blackberry for my problem ?

 

New Contributor
Posts: 5
Registered: ‎03-12-2011
My Device: Z10 LE

Re: issues with microphone on Z10 LE

Developer
Posts: 1,533
Registered: ‎07-14-2008
My Device: Z10

Re: issues with microphone on Z10 LE


tamere333 wrote:

ok found in the faq for limited edition :

https://developer.blackberry.com/devzone/blackberry10devalpha/devalpha_limitededition_faq.html

etasupport@blackberry.com.

 

thanks!


I had the same problem.  I sent my back.  Just waiting for the replacement now.

 

New Contributor
Posts: 5
Registered: ‎03-12-2011
My Device: Z10 LE

Re: issues with microphone on Z10 LE

for how long are you waiting your replacement ?

 

 

Developer
Posts: 1,533
Registered: ‎07-14-2008
My Device: Z10

Re: issues with microphone on Z10 LE


tamere333 wrote:

for how long are you waiting your replacement ?

 

 


two weeks already.  Haven't heard anything from them yet.  they suppose to ship the replacement once they received the bad unit.