BlackBerry 10 Limited Edition Trade-up

[vbovio]

Hi there,

I got this email after I registered for the LE about more than 1 month ago:

Your PIN #: xxxxxxxx

Confirmation # xxxxxx

Please ensure your Alpha device is packaged in a shipping box and the shipping label secured (if applicable).

Customer service will contact you to arrange pick up for your return package.

I have not received any further notice of pickup, and I see some devs have already sent their devices, who should I contact ??

Thanks.

[marcossit]

I have the same problem http://supportforums.blackberry.com/t5/BlackBerry-10-Limited-Edition/Hello-friends-I-have-not-writte... I'm from Merida, Venezuela.

[ndsmyter]

You could contact jamzonesupport@rim.com or clientcare@brandalliance.com. For this issue I would recommend the latter, but I guess the first email address could help too. Maybe just contact them both, doubling your chance on success :-)

[Mel17]

You can contact clientsupport@brandalliance.com for more info on shipping.

[gmsm]

Any update? 

[fantas]

I've received same but with the shipping label attached to deposit at UPS office.

[vbovio]

Finally my Dev Alpha was picked last week, no updates since then if it has arrived or when the LE device will be sent..

[witmen]

Good to hear it got straightned out. Waiting for news that they had recieved mine was torture. I had a good few day where I stressed out hardcore until I finally recieved that email.

[vbovio]

so, they send an email when they get the device ?

[ndsmyter]

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vbovio wrote:

so, they send an email when they get the device ?

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Correct