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Regular Contributor
vbovio
Posts: 74
Registered: ‎12-12-2011
My Device: PlayBook, Z10
My Carrier: None

waiting for pickup notice for 1 month, who to contact

Hi there,

I got this email after I registered for the LE about more than 1 month ago:

 

Your PIN #: xxxxxxxx

Confirmation # xxxxxx

Please ensure your Alpha device is packaged in a shipping box and the shipping label secured (if applicable).

Customer service will contact you to arrange pick up for your return package.

 

I have not received any further notice of pickup, and I see some devs have already sent their devices, who should I contact ??

 

Thanks.

 

BovioSoft Games
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Developer
marcossit
Posts: 173
Registered: ‎07-19-2012
My Device: Z10 Limited Edition and Dev Alpha C
My Carrier: Movistar-Venezuela

Re: waiting for pickup notice for 1 month, who to contact

I have the same problem http://supportforums.blackberry.com/t5/BlackBerry-10-Limited-Edition/Hello-friends-I-have-not-writte... I'm from Merida, Venezuela.


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Developer
ndsmyter
Posts: 648
Registered: ‎09-26-2012
My Device: Limited Edition Z10, Playbook 16GB/32GB, Dev Alpha A/B/C
My Carrier: Mobile Vikings

Re: waiting for pickup notice for 1 month, who to contact

[ Edited ]

You could contact jamzonesupport@rim.com or clientcare@brandalliance.com. For this issue I would recommend the latter, but I guess the first email address could help too. Maybe just contact them both, doubling your chance on success :-)



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BlackBerry Development Advisor
Mel17
Posts: 65
Registered: ‎12-12-2012
My Device: 9900
My Carrier: Rogers

Re: waiting for pickup notice for 1 month, who to contact

You can contact clientsupport@brandalliance.com for more info on shipping.

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Developer
gmsm
Posts: 69
Registered: ‎10-07-2010
My Device: Pearl 9105 - Playbook 16Gb
My Carrier: Tigo

Re: waiting for pickup notice for 1 month, who to contact

Any update? 

Pearl 9105 6.0 Bundle 2950
Playbook 2.1.0.1032
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Developer
fantas
Posts: 107
Registered: ‎02-10-2012
My Device: Limited Developer Edition
My Carrier: WiFi

Re: waiting for pickup notice for 1 month, who to contact

I've received same but with the shipping label attached to deposit at UPS office.
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Regular Contributor
vbovio
Posts: 74
Registered: ‎12-12-2011
My Device: PlayBook, Z10
My Carrier: None

Re: waiting for pickup notice for 1 month, who to contact

Finally my Dev Alpha was picked last week, no updates since then if it has arrived or when the LE device will be sent..

BovioSoft Games
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Developer
witmen
Posts: 89
Registered: ‎11-16-2010
My Device: Bold 9650
My Carrier: vzw

Re: waiting for pickup notice for 1 month, who to contact

Good to hear it got straightned out. Waiting for news that they had recieved mine was torture. I had a good few day where I stressed out hardcore until I finally recieved that email.

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Regular Contributor
vbovio
Posts: 74
Registered: ‎12-12-2011
My Device: PlayBook, Z10
My Carrier: None

Re: waiting for pickup notice for 1 month, who to contact

so, they send an email when they get the device ?

BovioSoft Games
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Developer
ndsmyter
Posts: 648
Registered: ‎09-26-2012
My Device: Limited Edition Z10, Playbook 16GB/32GB, Dev Alpha A/B/C
My Carrier: Mobile Vikings

Re: waiting for pickup notice for 1 month, who to contact


vbovio wrote:

so, they send an email when they get the device ?


Correct



A like is always appreciated,
but a nomination for BB Elite even more :-)
You can also contact me on Twitter: @ndsmyter
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