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BlackBerry® 10 OS Device Software

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Developer
Developer
jtv
Posts: 255
Registered: ‎04-30-2011
My Device: Z10
My Carrier: 3 UK

BB OS Update Slows Phone Kills Battery

Dear BlackBerry Support Commuinty

 

I have just had an update this week for my OS, update 10.1.0.273.

 

I have found that, my battery does not charge to full capacity, though I know, when I use my phone as a modem this does use up battery power, I have had my Z10 since March which I use everyday as a modem. It is the first time my phone has not fully charged being on all night long.

Is there an app that would allow me to boost my battery power.

 

I have to say that this update has allowed me to install Skype but I have had to sign out and still my battery will not fully charge, is this happening to anyone as well.

Please share your thought about that update.

 

I was also wondering that when updates come, would BlackBerry let us know what these updates do and to give us the choice of wether we wish to install the update.

 

Yours sincerely

JTV

JTValerie
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JSanders
Posts: 84,374
Likes: 22,891
Solutions: 5,890
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BB OS Update Slows Phone Kills Battery

To what percentage is your battery charging?

 

Leave the charger connected to the device and while connected, do a restart or a full battery pull reboot. That will normally reset the on-device battery meter to that of the battery.

 

In other words, your battery is likely charging all the way, it's just off in the percentage of full charge it is reading from the battery.




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Developer
Developer
jtv
Posts: 255
Registered: ‎04-30-2011
My Device: Z10
My Carrier: 3 UK

Re: BB OS Update Slows Phone Kills Battery

Dear J Sanders

I tried both restart and battery reboot and none of these have made any difference.
I have even uninstalled Skype.
It is definitely the update that that's eating away at the battery.
JTValerie
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JSanders
Posts: 84,374
Likes: 22,891
Solutions: 5,890
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BB OS Update Slows Phone Kills Battery


jtv wrote:

I tried both restart and battery reboot and none of these have made any difference.

Note that I did not say simply reboot or restart... I said do it WITH the charger connected at the time.

and don't restart, do a full powered on battery pull reboot.




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Developer
Developer
jtv
Posts: 255
Registered: ‎04-30-2011
My Device: Z10
My Carrier: 3 UK

Re: BB OS Update Slows Phone Kills Battery

Sorry J didn't mention that I did do it with the charger connected
JTValerie
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JSanders
Posts: 84,374
Likes: 22,891
Solutions: 5,890
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BB OS Update Slows Phone Kills Battery


jtv wrote:
Sorry J didn't mention that I did do it with the charger connected

I'd try it again a couple of more times, rebooting with the charger connected. I've seen that "fix" my ability to only charge to 98-99% in the past. It resets the on-device battery with the actual battery power charge. Well, it has for me.

 

Do you have any battery app like BatteryGuru running, that will tell you the "health rating" of your battery?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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4. Guide to Unlocking your BlackBerry & Unlock Codes


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PIN: C0001B7B4   Display/Scan Bar Code
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Developer
Developer
jtv
Posts: 255
Registered: ‎04-30-2011
My Device: Z10
My Carrier: 3 UK

Re: BB OS Update Slows Phone Kills Battery

Is that a name for the actual app JS
JTValerie
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JSanders
Posts: 84,374
Likes: 22,891
Solutions: 5,890
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BB OS Update Slows Phone Kills Battery

Yes, Battery Guru, it is an app made by developer   who is very active in the developer forums here.

 

I recommend it, it's not free, but worth the small cost.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
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PIN: C0001B7B4   Display/Scan Bar Code
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PIN: C0005A9AA   Display/Scan Bar Code
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Developer
Developer
jtv
Posts: 255
Registered: ‎04-30-2011
My Device: Z10
My Carrier: 3 UK

Re: BB OS Update Slows Phone Kills Battery

Not a problem JS A Big Thanks
JTValerie
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Trusted Contributor
eurokuzzik
Posts: 121
Registered: ‎12-12-2011
My Device: playbook
My Carrier: vodafone

Re: BB OS Update Slows Phone Kills Battery

Jsanders - is there any way to do a roll back on the latest update? The new update 2309 on q10 made my battery life much worse
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