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BlackBerry® 10 OS Device Software

Posts: 1
Registered: ‎09-17-2013
My Carrier: Kyivstar

BB10 OS update stuck on loading screen. Help!


I updated to the new OS, then rebooted, and the phone is not responding. Stucked on 100% loading. Pulled out the baterry, it loaded for an hour and then stuck again at 100%.

Please help.

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Forums Advisor III
Posts: 1,784
Registered: ‎05-29-2013
My Carrier: Bell

Re: BB10 OS update stuck on loading screen. Help!

Good day


Welcome to BB forums


Was the update interrupted? 


If so I hoped you back up your Z10 


Try this method go back to your previous OS 


How to Reload your Blackberry10 OS

Want to contract me? You can follow me on Twitter @RobGambino

Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!
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New Member
Posts: 2
Registered: ‎09-18-2013
My Carrier: Vivo

Re: BB10 OS update stuck on loading screen. Help!

how do I go back to the previous system

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Super Contributor
Posts: 271
Registered: ‎03-21-2013

Re: BB10 OS update stuck on loading screen. Help!

The 10.1 MR takes a long time to start up after update. It pays off to be patient and not do battery pulls as it can interfere with the update process.
Twitter: @ukmight
1. Click on the " Like " button if you find anything helpful posted.

2. If any of the replies in your post has resolved your problem, mark the reply(ies) as " Solution ", so that others can readily view the solution instead of creating another redundant post.
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