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BlackBerry® 10 OS Device Software

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Visitor
chiefkc
Posts: 1
Registered: ‎09-17-2013
My Carrier: Kyivstar

BB10 OS update stuck on loading screen. Help!

Hello,

I updated to the new OS, then rebooted, and the phone is not responding. Stucked on 100% loading. Pulled out the baterry, it loaded for an hour and then stuck again at 100%.

Please help.

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Forums Advisor III
RobGambino
Posts: 1,784
Registered: ‎05-29-2013
My Carrier: Bell

Re: BB10 OS update stuck on loading screen. Help!

Good day

 

Welcome to BB forums

 

Was the update interrupted? 

 

If so I hoped you back up your Z10 

 

Try this method go back to your previous OS 

 

How to Reload your Blackberry10 OS

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Want to contract me? You can follow me on Twitter @RobGambino

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New Member
Tavinlok
Posts: 2
Registered: ‎09-18-2013
My Carrier: Vivo

Re: BB10 OS update stuck on loading screen. Help!

how do I go back to the previous system

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Super Contributor
ukmight
Posts: 271
Registered: ‎03-21-2013

Re: BB10 OS update stuck on loading screen. Help!

The 10.1 MR takes a long time to start up after update. It pays off to be patient and not do battery pulls as it can interfere with the update process.
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Twitter: @ukmight
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