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BlackBerry® 10 OS Device Software

New Contributor
Posts: 2
Registered: ‎09-02-2013
My Device: Blackberry Q10

BBQ10 won't reboot after software Update

Hey All,


This morning, my BB automatically updated the software and told me to reboot, so I did. 


It rebooted to about 85% fairly quickly, and about 5 or 6 hours to get to 97% where it seemed to get frozen and stop updating. I pulled the battery, and tried it again, and it's once again in the 90% range and moving EXTREMELY slowly. I'm thinking it will freeze again.


I'm going on 12 hours of not being able to access my device, and hoping someone can help or has had the same issue as me!

Forums Advisor III
Posts: 1,822
Registered: ‎05-29-2013
My Device: BlackBerry Z30

Re: BBQ10 won't reboot after software Update

Good day

Welcome to Bb forums

Couple of questions was the update interrupted at any point?
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Posts: 52
Registered: ‎03-13-2013
My Device: na

Re: BBQ10 won't reboot after software Update

Did u tried by removing battery and switching it again ?