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BlackBerry® 10 OS Device Software

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New Contributor
siddharth_1202
Posts: 5
Registered: ‎03-04-2013

BlackBerry Z10 Camera not working ... problem

[ Edited ]

Hi,
I bought two(2) Z10's from Dubai on 20th Feb, for a few days everything was fine but after a week on one of the Z10's the camera went bad.

On restart when the Camera is started for the 1st time the camera App starts but the screen goes Black, all the options are visible and accessible but even switching the camera from back to front does not start the camera hence it means both the cameras are not working.

If close the camera app and start it again then it says "The Camera cannot be started"

I tried every possible solution mention on the net but nothing works.

I tried to restart the Phone

I pulled out the battery and waited for 10 mins and then put it back again but it did not work. 

I did a Security wipe but it did not work.

I updated the OS again it did not work.

Guys any other solution? Now I am in India and here the Z10 is still not officially launched only Pre-Booking is going on. Also the service center here has denied to support in any manner as the phone is not purchased from India.

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New Contributor
siddharth_1202
Posts: 5
Registered: ‎03-04-2013

Re: BlackBerry Z10 Camera not working ... problem

[ Edited ]

I have an update:

I tried a Video Chat on BBM with my Brother and the Camera worked but the catch is that it only works with the BBM Video Chat and that too the front camera.

To make it work again on the Video Chat I need to restart the Phone as it works only once. I am satisfied that it is only a Software issue and not an Hardware issue.

 

I hope there is an Update soon enough to Fix this problem ... I really feel left out without  the camera as I can't enjoy the Time Shift feature.

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New Contributor
nakhatib
Posts: 3
Registered: ‎03-05-2013
My Carrier: etisalat - UAE

Re: BlackBerry Z10 Camera not working ... problem

i have the same problem, bought it also in Dubai - UAE

and could not find any solution (hopefully - YET)

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Forums Advisor III
drewread
Posts: 1,034
Registered: ‎02-07-2013
My Carrier: Rogers

Re: BlackBerry Z10 Camera not working ... problem

When you were in the video chat did you try to swap to the rear camera? :smileyhappy:
-: DrewRead :-
Can't find an app on Blackberry World yet? Tweet the developer and ask when they will #GetWithBB10 !!
"Like it" if you like it. :smileyhappy:
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New Contributor
siddharth_1202
Posts: 5
Registered: ‎03-04-2013

Re: BlackBerry Z10 Camera not working ... problem

[ Edited ]

Hi Drewread,

 

Yes, I did try it but forgot to mention it in my earlier post.

 

I did swap the video to the rear camrea during the Video Chat, but the screen went Black.

 

I was getting the Audio but no Video.

 

I again swap back to the Front Camera but still the screen was Black and didn't get and Video which I was earlier getting from the Front Camera, however the Audio was still working fine.

 

I disconnected the Video Chat and relaunched it but this time there was no Video from the Front Camera also.

 

Then I restarted the Phone and then connected the Video Chat and the Video from the Front Camera started working fine.

 

Hence every time to do the Video Chat the phone needs to be restarted.

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Forums Advisor III
drewread
Posts: 1,034
Registered: ‎02-07-2013
My Carrier: Rogers

Re: BlackBerry Z10 Camera not working ... problem

I know it's going to be a pain, but it sounds like it is possibly defective hardware and you really need to try and get it returned. It may be software, but I haven't read of this elsewhere yet..
-: DrewRead :-
Can't find an app on Blackberry World yet? Tweet the developer and ask when they will #GetWithBB10 !!
"Like it" if you like it. :smileyhappy:
Please use plain text.
New Member
olorunsiwa
Posts: 1
Registered: ‎04-12-2013
My Carrier: Glo

Re: BlackBerry Z10 Camera not working ... Problem

Please I am segun olorunsiwa from Nigeria I just bought my Z10 but the Camera and Video is not working what do I do.

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New Member
dhavaltmw
Posts: 1
Registered: ‎04-13-2013
My Carrier: VodaFone

Re: BlackBerry Z10 Camera not working ... problem

Mumbai,India:The Z10 camera screen goes blank and not able to shoot or capture anything. Phone restart 

did not help!

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New Contributor
ijaz_ali
Posts: 5
Registered: ‎07-18-2012
My Carrier: Telenor Pakistan

Re: BlackBerry Z10 Camera not working ... Problem


siddharth_1202 wrote:

Hi,
I bought two(2) Z10's from Dubai on 20th Feb, for a few days everything was fine but after a week on one of the Z10's the camera went bad.

On restart when the Camera is started for the 1st time the camera App starts but the screen goes Black, all the options are visible and accessible but even switching the camera from back to front does not start the camera hence it means both the cameras are not working.

If close the camera app and start it again then it says "The Camera cannot be started"

I tried every possible solution mention on the net but nothing works.

I tried to restart the Phone

I pulled out the battery and waited for 10 mins and then put it back again but it did not work. 

I did a Security wipe but it did not work.

I updated the OS again it did not work.

Guys any other solution? Now I am in India and here the Z10 is still not officially launched only Pre-Booking is going on. Also the service center here has denied to support in any manner as the phone is not purchased from India.



siddharth_1202 wrote:

Hi,
I bought two(2) Z10's from Dubai on 20th Feb, for a few days everything was fine but after a week on one of the Z10's the camera went bad.

On restart when the Camera is started for the 1st time the camera App starts but the screen goes Black, all the options are visible and accessible but even switching the camera from back to front does not start the camera hence it means both the cameras are not working.

If close the camera app and start it again then it says "The Camera cannot be started"

I tried every possible solution mention on the net but nothing works.

I tried to restart the Phone

I pulled out the battery and waited for 10 mins and then put it back again but it did not work. 

I did a Security wipe but it did not work.

I updated the OS again it did not work.

Guys any other solution? Now I am in India and here the Z10 is still not officially launched only Pre-Booking is going on. Also the service center here has denied to support in any manner as the phone is not purchased from India.



siddharth_1202 wrote:

Hi,
I bought two(2) Z10's from Dubai on 20th Feb, for a few days everything was fine but after a week on one of the Z10's the camera went bad.

On restart when the Camera is started for the 1st time the camera App starts but the screen goes Black, all the options are visible and accessible but even switching the camera from back to front does not start the camera hence it means both the cameras are not working.

If close the camera app and start it again then it says "The Camera cannot be started"

I tried every possible solution mention on the net but nothing works.

I tried to restart the Phone

I pulled out the battery and waited for 10 mins and then put it back again but it did not work. 

I did a Security wipe but it did not work.

I updated the OS again it did not work.

Guys any other solution? Now I am in India and here the Z10 is still not officially launched only Pre-Booking is going on. Also the service center here has denied to support in any manner as the phone is not purchased from India.





I am also facing same camera issue...

 

Following troubleshooting steps performed.

  1. Hard Reset
  2. No any 3’rd party app found that can access camera
  3. Security Wipe
  4. OS downgraded to 10.0.9.348
  5. OS upgraded again to 10.0.10.82 via OTA
  6. No user damage

No luck with all above.

Br,

Ijaz Ali
Blackberry Support Specialist (Certified)
Emitac Mobile Solutions LLC.
Cellular: +92 (345) 8482 038
PIN: 2904C17A
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New Contributor
random1202
Posts: 7
Registered: ‎06-15-2011
My Carrier: Vodafone

Re: BlackBerry Z10 Camera not working ... Problem

i have the same problem!!! I bought the phone from Romania.

Can someone from bberry staff answer at our question?

The phone it's a **bleep**!!!!

camera, bluetooth car, poor app, OS, etc ... bull**bleep** !

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