07-11-2013 12:45 AM
Hello. I have the same problem as many users. I bought my z10 in Costa Rica. After three weeks camera worked fine but all of the sudden it throw me an error message saying that camera can't be started. I did a security wipe, pull of the battery and restart the phone with no luck. Then error changes to camera is in use. Close any application using it and try again. It seems that it is a well known issue and it looks it software issue. All phones all around the world with the same issue mmm not good for BlackBerry. There's nothing we can do, just wait for an update.
07-18-2013 09:27 AM
The latest update from me is that I did manage to send my Z10 back to Dubai ...
thanks to a friend of mine, who happened to travell ...
and the Company took it for repair and told me to come after a Month ... Gosh ... can you believe that ...
I can't imagine and understand how they would need a month to fix a problem ... to me this only tells how many number of Faulty sets they have in the pipe line.
Well, the good news is that after a month I did manage to get my phone back and receipt said that they replaced the camera and now the camera is working fine.
What I understand from my problem and also after reading posts of all the freinds here is that, the only solution is to get the phone replaced or repaired by BlackBerry service centre. There is no software solution for a Hardware Problem.
All in all I was not able to enjoy my phone for 6 months but now I am loving it.
11-02-2013 03:55 AM
a week ago
If you think your camera needs to be replaced contact me. I have a Z10 with dead mother board. So I can give you the parts for a lesser price than . I live in Mumbai India.