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BlackBerry® 10 OS Device Software

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New Contributor
ramatsuilap
Posts: 4
Registered: ‎04-23-2013
My Device: Blackberry Z10
My Carrier: Cell C

Re: BlackBerry Z10 OS Update + WiFi Problems

[ Edited ]

Yes it does open. When on 3G I can download content and update, on WiFi I couldn't update or download. Tried it now and it works. I switched the wifi off since morning, only switched it on now.

 

Edit: Can't seem to find a way to upload screengrab

 

Edit2: Uploaded 2 screen grabs on Google Drive. one are of the WiFi not working, one is that now rare moment when it did work.

 

https://drive.google.com/folderview?id=0B9UynUj6_0xfS0xrbkRFV1dLRG8&usp=sharing

 

 

 

 

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JSanders
Posts: 85,122
Likes: 23,020
Solutions: 5,923
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BlackBerry Z10 OS Update + WiFi Problems

I don't know, you might should escalate that issue to your mobile provider technical support. Seems odd to me.

 

ALSO:  You have your mobile phone number listed as your "My Mobile Provider" or carrier. Putting your phone number out on the internet on these public forums for the world to see, is not wise. To change that, at the top of this page click on My Settings > Personal Profile > Personal Information, and in the entry block for "Carrier" type the name of your mobile provider.




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New Contributor
ramatsuilap
Posts: 4
Registered: ‎04-23-2013
My Device: Blackberry Z10
My Carrier: Cell C

Re: BlackBerry Z10 OS Update + WiFi Problems

Thank you for the warning re:mobile number. I will escalate the WiFi problem to my service provider.

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New Contributor
simeonfelis
Posts: 2
Registered: ‎05-12-2013
My Device: BlackBerry Z10
My Carrier: o2genion

Re: BlackBerry Z10 OS Update + WiFi Problems

I have the same proplem with wifi. I have:

BlackBerry Z10

Modellnumber STL100-2

Softwareversion 10.0.10.90

 

I'm pretty sure that dropping wifi connection started with the last software update. I noticed just now.

Switching to airplane mode or switching off wifi will not bring back the wifi connection as the router will not be found. Forcing connection fails. Rebooting the phone will bring back wifi for about ~5 Minutes.

 

I'm running a wifi router on 2.4GHz with wpa-psk2.

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New Contributor
ramatsuilap
Posts: 4
Registered: ‎04-23-2013
My Device: Blackberry Z10
My Carrier: Cell C

Re: BlackBerry Z10 OS Update + WiFi Problems

Try rebooting the router. Leave it off for a little while and when you eventually switch it on all should be back to normal. Worked for me!
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New Contributor
simeonfelis
Posts: 2
Registered: ‎05-12-2013
My Device: BlackBerry Z10
My Carrier: o2genion

Re: BlackBerry Z10 OS Update + WiFi Problems

Nope, did not work. However I modified the router settings:

 

Before: Wireless mode 11 b/g/n

After: Wireless mode 11 b/g

 

In 11 b/g/n mode, the wifi router can not be found by the BB10Z. So the Blackberry fails on the 802.11n standard. Working with 54Mbit wifi instead of 600Mbit while having a 100Mbit internet access is sooo wrong.

 

Blackberry, please fix that regression!

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New Contributor
constanda_alina
Posts: 2
Registered: ‎05-17-2013
My Device: z 10
My Carrier: Vodafone

Re: BlackBerry Z10 OS 10.1 problem update contacts

Hello!
I just bought a Balckberry Z 10 and I ve just made the last update 10.1. I don t know what happened but now if anyone from my contacts call me or text me, the name does not appear. This happends only when my contacts call me. When I call or text somenone everything is fine. Can you please help me?

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JSanders
Posts: 85,122
Likes: 23,020
Solutions: 5,923
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BlackBerry Z10 OS 10.1 problem update contacts

How long has it been since you upgraded to 10.1?




1. If any post helps you please click the Like Button below the post(s) that helped you.
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4. Guide to Unlocking your BlackBerry & Unlock Codes


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New Contributor
constanda_alina
Posts: 2
Registered: ‎05-17-2013
My Device: z 10
My Carrier: Vodafone

Re: BlackBerry Z10 OS 10.1 problem update contacts

10 days ago

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JSanders
Posts: 85,122
Likes: 23,020
Solutions: 5,923
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BlackBerry Z10 OS Update + WiFi Problems

In your phone app settings, do you have the correct smart dialing settings entered?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.