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BlackBerry® 10 OS Device Software

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New Contributor
salsayegh
Posts: 2
Registered: ‎03-02-2013
My Device: Blackberry Z10

Blackberry Z10 OS Upgrade + BBM Status Problems

Hi

 

First of all I am having problems updating my Blackberry Z10 OS Software as I have version 10.0.9.348 and from what i have read in the forum that it is the Carriers who is responsible to release the upgrade but i have already spoken to them and they are NOT AWARE OF ANYTHING! what can i do ??? 

 

Second problems is with the Blackberry Messenger as my contacst are changing their Status and personal messages but i am not getting the updates and it's not Changing ! 

 

I have tried to format my device 3 times so far tried to do the upgrade from Blackberry link but I am facing the same issue that my device is up to date! ..

 

 

Please let me know how can i resolve this issue! as i am getting really upset ! 

JSanders
Posts: 86,601
Likes: 23,200
Solutions: 5,993
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Blackberry Z10 OS Upgrade + BBM Status Problems


salsayegh wrote:

First of all I am having problems updating my Blackberry Z10 OS Software as I have version 10.0.9.348 and from what i have read in the forum that it is the Carriers who is responsible to release the upgrade but i have already spoken to them and they are NOT AWARE OF ANYTHING! what can i do ??? 


Who is your carrier?

There is nothing you can do except wait until your carrier has it released, or swap a SIM card temporarily to a SIM which has released the upgrade.

You can't force the upgrade with the Link software.




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New Contributor
salsayegh
Posts: 2
Registered: ‎03-02-2013
My Device: Blackberry Z10

Re: Blackberry Z10 OS Upgrade + BBM Status Problems

My carrier is KT WATANIYA (a.s.a Wataniya Telecom)

 

I have tried using another carrier (Kuwait ZAIN) or (MTC) in Kuwait still i can't get the update. 

 

 

JSanders
Posts: 86,601
Likes: 23,200
Solutions: 5,993
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Blackberry Z10 OS Upgrade + BBM Status Problems

You won't get the update until your carrier has released it.

 

Apparently those you've named  have not yet released it.




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New Contributor
rezinprince
Posts: 3
Registered: ‎05-01-2013
My Device: z10

Re: Blackberry Z10 OS Upgrade + BBM Status Problems

I have the same exact problem and im sure..this is not carrier problem...

Bug Details:

1. I have contact named A, lets say at one day i've received the updates for her status, at the next day i receive the updates that she remove her profile picture (but the truth is she change it using another photo, and not remove the profile picture).

And then i borrowed her blackberry device (onyx 9780), and i've changes her profile picture, but still i cant receive any updates, but i can still receive updates from another contacts.

**What im trying to resolve: remove this contact from my BBM and re-invite it again. I got udpated!! but only once!! after i've changes her profile picture using her blackberry, i didn't receive any update :smileysad: i really2 dissapointed with this.

 

2. I have contact named A, this case is similar as case number 1, but now im using update status from her blackberry (9780), yes as expected, i don't receive any update. and after i delete and re-invite, it works only once!! :smileysad:

 

My device description:

Software Release 10.0.10.82

OS Version 10.0.10.648

New Contributor
moralicious
Posts: 2
Registered: ‎05-09-2013
My Device: Z10

Re: Blackberry Z10 OS Upgrade + BBM Status Problems

allready try it but still the same... any other ways?
JSanders
Posts: 86,601
Likes: 23,200
Solutions: 5,993
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Blackberry Z10 OS Upgrade + BBM Status Problems


moralicious wrote:
allready try it but still the same... any other ways?

What is your question?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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4. Guide to Unlocking your BlackBerry & Unlock Codes


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New Contributor
moralicious
Posts: 2
Registered: ‎05-09-2013
My Device: Z10

Re: Blackberry Z10 OS Upgrade + BBM Status Problems

My contacts's status did not update, even though i have remove and adding them back? 

JSanders
Posts: 86,601
Likes: 23,200
Solutions: 5,993
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Blackberry Z10 OS Upgrade + BBM Status Problems

Yes, just be patient.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


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New Contributor
rezinprince
Posts: 3
Registered: ‎05-01-2013
My Device: z10

Re: Blackberry Z10 OS Upgrade + BBM Status Problems

[ Edited ]

Hey dude...waiting for it will takes time forever...it will never changes...this is absolutely bug...don't you get it?

 

I've told you about my case! Until now i have a few of blackberry in my hands, but only my z10 is not updated one!! until the next day its still the same as not updated...

 

Please bring some solutions!

 

What i've post before was complaining...and it still happening untill now....