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BlackBerry® 10 OS Device Software

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Contributor
rickhesek
Posts: 28
Registered: ‎03-21-2014
My Device: Blackberry Q10

Re: Bluetooth disabled after OS update

I wish I could. This is a Q10. No "advanced" button in the software updates section.
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Guru I
John_Clark
Posts: 15,676
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.3.0.1154; PlayBook w/OS 2.1.0.1917

Re: Bluetooth disabled after OS update

it's the Gear icon at the bottom of the Software Updates menu in Settings.
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Contributor
rickhesek
Posts: 28
Registered: ‎03-21-2014
My Device: Blackberry Q10

Re: Bluetooth disabled after OS update

"Settings", "Software Updates", and it shows an update available, 10.2.1.2122 and one button, "Update".
Maybe I need to update the OS in order to get the advanced button? Just kidding.
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Guru I
John_Clark
Posts: 15,676
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.3.0.1154; PlayBook w/OS 2.1.0.1917

Re: Bluetooth disabled after OS update

This is from my Z30 but the same "option" icon appears in the menu on my Q10.  If the screen is telling you there is an update available and waiting for you to press the "update" button then automatic updates must be disabled. 

 

IMG_20140329_144303.pngIMG_20140329_144309.png

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Contributor
rickhesek
Posts: 28
Registered: ‎03-21-2014
My Device: Blackberry Q10

Re: Bluetooth disabled after OS update

That makes sense and explains this.
Thanks again. I am going to accept this as a solution. Since we isolated the problem and I have a path forward, I can go on with my life. You were and are very helpful so I may be back!
Rick H
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Guru I
John_Clark
Posts: 15,676
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.3.0.1154; PlayBook w/OS 2.1.0.1917

Re: Bluetooth disabled after OS update

Glad its sorted for now. Lets home a fix comes. You're missing some great new features in 10.2.1.
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Contributor
rickhesek
Posts: 28
Registered: ‎03-21-2014
My Device: Blackberry Q10

Re: Bluetooth disabled after OS update

I believe you. Hopefully, I will get them.
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Community Manager
Community Manager
TyW
Posts: 1,174
Registered: ‎01-10-2011
My Device: BlackBerry Passport

Re: Bluetooth disabled after OS update

Hi @rickhesek 

 

Just wanted to let you that we have addressed this in BlackBerry 10 OS version 10.2.1 MR2. 

 

The update isn't available yet in the USA but it will be in the near future. For more detail please review the following post > http://bit.ly/1tOO6qAI hope this helps and thanks for your patience & understanding.

 

Thanks for your help as well @John_Clark

 

 



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Guru I
John_Clark
Posts: 15,676
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.3.0.1154; PlayBook w/OS 2.1.0.1917

Re: Bluetooth disabled after OS update

Where there's a will there's a way. The update can be had for anyone with a few minutes to spare.
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2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!
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Contributor
rickhesek
Posts: 28
Registered: ‎03-21-2014
My Device: Blackberry Q10

Re: Bluetooth disabled after OS update

  This sounds great! Just what I've been waiting to hear. I can survive until late June.

I had no indication that RIM was doing anything to resolve this.

 

Thank you,

RickH

 

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