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BlackBerry® 10 OS Device Software

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New Contributor
DuffMcDuff
Posts: 3
Registered: ‎04-03-2012
My Device: Z10
My Carrier: Telus

Bluetooth issues after 10.2.1 update

Since updating to 10.2.1 a couple of days ago, my Z10 no longer connects with my bluetooth headset, car kit, or laptop. 

 

I've tried deleting all and then pairing them again however the phone isn't found by my laptop and I just get a "cannot connect" message for the others.

 

Any help?

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New Contributor
marclinett
Posts: 8
Registered: ‎01-31-2014
My Device: Q10
My Carrier: Rogers

Re: Bluetooth issues after 10.2.1 update

I am having a similar problem. Mercedes advised me today that it is a Blackberry and not Mercedes issue.
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New Member
sean1188
Posts: 1
Registered: ‎01-31-2014
My Device: Q10
My Carrier: Rogesr

Re: Bluetooth issues after 10.2.1 update

Having the exact same issue

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New Contributor
DuffMcDuff
Posts: 3
Registered: ‎04-03-2012
My Device: Z10
My Carrier: Telus

Re: Bluetooth issues after 10.2.1 update

It's definitely a BlackBerry issue. Happened right after the 10.2.1 update and effected my laptop and car kit.
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Contributor
neromanceres
Posts: 24
Registered: ‎04-22-2011
My Device: Blackberry Playbook 32GB and Z10
My Carrier: Rogers

Re: Bluetooth issues after 10.2.1 update

It's no longer working with my Chevrolet Volt after update. 

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New Contributor
Steve170857
Posts: 5
Registered: ‎01-31-2014
My Device: Z10
My Carrier: Bell

Re: Bluetooth issues after 10.2.1 update

You are not the only ones.  I am having the same issue.  I can pair to my vehicle but when I turn off the radio or restart the car it will not pair.  It shows profiles in both phone and car but they will not pair.  I have had to delete both bluetooth profiles on device and vehicle and start the pairing process again.  This happened when I upgraded 10 10.2.1.537.  I have opened a case ID 27343869 and was given a phone number 877-255-2377 to folow up.

 

I spoke to Blackberry on Friday 1/31.  They are well aware of the problem and their development team is working on a fix.  It sounded like it's a big deal and they are working to remedy.  They said all users will be notified via another upgrade that should fix the glitch.  I don't know how long this takes.

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Contributor
stumcqueen
Posts: 29
Registered: ‎02-11-2013
My Device: Blackberry Z10
My Carrier: EE

Re: Bluetooth issues after 10.2.1 update

Same issue here, stopped working with my mercedes bluetooth after 10.2.1.537 update.

 

Tried all the suggestions by others merc owners from crackberry forum, no success.

 

Worked fine with 10.0, 10.1 and 10.2

 

Pairs ok inistially but after its disconnected it won't reconnect.

 

Major issue for me like many others. I contacted the BlackBerry Helpdesk via twitter, they've come back eventually and asked for my PIN so they can investigate.

 

They might have a solution by the time my phone comes up for an upgrade, could seriously be the frist time I don;t consider a BB in 7 years.

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New Contributor
Sandyp
Posts: 4
Registered: ‎04-13-2013
My Device: BlackBerry z10
My Carrier: Bouygues telecom

Re: Bluetooth issues after 10.2.1 update

[ Edited ]

Same issue here with Mercedes car. I hope BBRY will fix it quickly because it's also a major issue for me like many others and it could seriously be the frist time I don't consider a BBRY since 5 years!

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Contributor
neromanceres
Posts: 24
Registered: ‎04-22-2011
My Device: Blackberry Playbook 32GB and Z10
My Carrier: Rogers

Re: Bluetooth issues after 10.2.1 update

Appears to be working now for me. Deleted profiles and rebooted phone and Re paired.  

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New Contributor
marclinett
Posts: 8
Registered: ‎01-31-2014
My Device: Q10
My Carrier: Rogers

Re: Bluetooth issues after 10.2.1 update

Can anyone else get their BB to pair with their Mercedes?
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