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BlackBerry® 10 OS Device Software

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New Contributor
Tessla
Posts: 9
Registered: ‎12-29-2011
My Device: Z10
Accepted Solution

Bluetooth not working after updates

Since doing the last 2 updates the bluetooth on my phone doesn't work. Cannot connect to anything, car, speakers, computer. I've tried just about everything I've seen in the forums and the blackberry help nothing is working. Any ideas?

New Developer
dalight13
Posts: 11
Registered: ‎10-01-2009
My Device: Not Specified

Re: Bluetooth not working after updates

Are you running an Official OS?

 

Because Bluetooth seems to work intermitently with leaked OS..

New Contributor
Tessla
Posts: 9
Registered: ‎12-29-2011
My Device: Z10

Re: Bluetooth not working after updates

Yes it is an official OS

Hall of Famer II
sdgardne
Posts: 48,790
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: Bluetooth not working after updates

Hello,

 

Something may have gone wrong in the update, and a full OS reload would be therefore recommended.For Z10, the current OS (note...NOT Software Release) is 10.2.1.3253. You can reload via LINK or AutoLoader:

Via LINK, the version made available to you is controlled by your carrier, while via AutoLoader you can choose any OS version you want.

 

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Contributor
Tessla
Posts: 9
Registered: ‎12-29-2011
My Device: Z10

Re: Bluetooth not working after updates

This seems to have worked. Thanks so much for your help!!

Hall of Famer II
sdgardne
Posts: 48,790
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: Bluetooth not working after updates

You are welcome. Cheers!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code