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BlackBerry® 10 OS Device Software

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New Contributor
imeany
Posts: 3
Registered: ‎06-17-2013
My Device: Z10
My Carrier: Tigo

Can't update to 10.1

Hi, I wanted to upgrade my Z10 to the latest release, 10.1. I've tried updating it from the Blackberry Link on my Mac, on a friend's PC, on the Software Updates System Settings of my Z10, but I have not succeded. I have read posts of the forum that I must first restore it to default settings, remove my SIM card, disable Location Services, even tought, I'm stuck in the 10.0.10.99 release. Any help?

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Forums Advisor III
RobGambino
Posts: 1,813
Registered: ‎05-29-2013
My Device: BlackBerry Z30
My Carrier: Bell

Re: Can't update to 10.1

Good day

Welcome to BB forums

Have you tried just updating by just using the Z10 without the blackberry link?
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New Contributor
imeany
Posts: 3
Registered: ‎06-17-2013
My Device: Z10
My Carrier: Tigo

Re: Can't update to 10.1

Hi! Yes i've tried, both in Mac and PC. In Mac the option Device -> Update is disabled. In PC, when I restored it to default setting, there was a prompt message that allowed me to update it, but the update was for the 10.0.10.99, not the 10.1 version.

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Forums Advisor III
RobGambino
Posts: 1,813
Registered: ‎05-29-2013
My Device: BlackBerry Z30
My Carrier: Bell

Re: Can't update to 10.1

ohh I see maybe your carrier hasn't come out with 10.1 I could be wrong but there are many of ways to get OS loaded on your device even if it isn't your carrier!

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Click Accept as Solution for posts that have solved your issue(s)!
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New Contributor
imeany
Posts: 3
Registered: ‎06-17-2013
My Device: Z10
My Carrier: Tigo

Re: Can't update to 10.1

How can I get it despite my carrier? I'm really frustated because I want to download Skype and it is only available for the 10.1, I bought my phone like anyone else in the world and I can't use it to its potential. What can I do?

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Forums Advisor III
RobGambino
Posts: 1,813
Registered: ‎05-29-2013
My Device: BlackBerry Z30
My Carrier: Bell

Re: Can't update to 10.1

I seen post on here by another member check out this thread ---> http://supportforums.blackberry.com/t5/BlackBerry-10-OS-Device-Software/Blackberry-10-OS-software-up...

then I would check out this link here but beware of OS that isn't from your carrier so please read before updating---> http://crackberry.com/how-get-latest-blackberry-10-software-your-z10-even-if-your-carrier-hasnt-push...
_______________________________________________________
Want to contract me? You can follow me on Twitter @RobGambino

Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!
Please use plain text.