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BlackBerry® 10 OS Device Software

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Contributor
cornep
Posts: 33
Registered: ‎09-11-2011
My Device: Blackberry Bold 9900
My Carrier: Vodacom

Cannot dial a number from a text message, or copy and paste

On my 9900 Bold I could press on a phone number in the text messages and the phone would dial. That function no longer works with the Z10. Can't even copy and paste a number from text messages to dial pad. Please help!
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JSanders
Posts: 85,166
Likes: 23,028
Solutions: 5,925
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Cannot dial a number from a text message, or copy and paste

In your Z10 text messages, touch and hold an entry. Do you see the right side menu popup with a phone icon?




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Contributor
cornep
Posts: 33
Registered: ‎09-11-2011
My Device: Blackberry Bold 9900
My Carrier: Vodacom

Re: Cannot dial a number from a text message, or copy and paste

Hi there. No there is no phone icon. I have edit, forward, share and copy.
Please use plain text.
JSanders
Posts: 85,166
Likes: 23,028
Solutions: 5,925
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Cannot dial a number from a text message, or copy and paste

Is this an SMS message from a contact already in your Address Book or one which is not?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


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PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
Contributor
cornep
Posts: 33
Registered: ‎09-11-2011
My Device: Blackberry Bold 9900
My Carrier: Vodacom

Re: Cannot dial a number from a text message, or copy and paste

Nope, any sms message which contains a number cannot be dialed. I can copy the number but there us no option to paste it in the phone dial pad
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New Contributor
bronnickinsa
Posts: 3
Registered: ‎10-06-2013
My Device: z10
My Carrier: Vodacom

Re: Cannot dial a number from a text message, or copy and paste

I have exactly the same problem and question. Since this post is months old I assume that there is no solution or am I mistaken. Nick
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JSanders
Posts: 85,166
Likes: 23,028
Solutions: 5,925
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Cannot dial a number from a text message, or copy and paste


bronnickinsa wrote:
I have exactly the same problem and question. Since this post is months old I assume that there is no solution or am I mistaken. Nick

Wrong assumption. It has been fixed in later releases of the OS.

What OS is running on yours?
From the main screen, swipe down from the top black bezel to Settings > About... what is the OS Version listed there?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
bronnickinsa
Posts: 3
Registered: ‎10-06-2013
My Device: z10
My Carrier: Vodacom

Re: Cannot dial a number from a text message, or copy and paste

OS 10.0.10.738
Please use plain text.
JSanders
Posts: 85,166
Likes: 23,028
Solutions: 5,925
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Cannot dial a number from a text message, or copy and paste

The issue is fixed in 10.1

 

You should be able to upgrade from Vodacom.

 

If not: Read this for one method to upgrade:




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.