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BlackBerry® 10 OS Device Software

New Member
Posts: 1
Registered: ‎02-21-2013
My Device: BBZ10
My Carrier: Rogers

Cannot reload BB10 OS

Hi there


I have a BBz10 on Rogers. I have the connect to computer logo appearing on my phone. Ive tried battery pull turned on and off and nothing gets me past this logo. I've connected to BB Link and clicked reload softwear but BBL does not recognize that there is a Z10 connected! Help!!!

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BlackBerry Technical Advisor (Retired)
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Cannot reload BB10 OS

Hey kriska013,

Welcome to the BlackBerry Support Community Forums.


Thanks for the question.


Follow the steps in the workaround to resolve the issue: www.blackberry.com/btsc/KB33480


Let me know if you have any more questions.





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Forums Advisor III
Posts: 1,034
Registered: ‎02-07-2013
My Device: Z10
My Carrier: Rogers

Re: Cannot reload BB10 OS

And if you have troubles with BB Link, you can try via the "update via web" option here, I have not tried it myself, but I believe that it works: www.blackberry.com/update

-: DrewRead :-
Can't find an app on Blackberry World yet? Tweet the developer and ask when they will #GetWithBB10 !!
"Like it" if you like it. :smileyhappy:
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