If you are using Internet Explorer, please remove blackberry.com from your compatibility view settings.

Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® 10 OS Device Software

Reply
New Member
kriska013
Posts: 1
Registered: ‎02-21-2013
My Device: BBZ10
My Carrier: Rogers

Cannot reload BB10 OS

Hi there

 

I have a BBz10 on Rogers. I have the connect to computer logo appearing on my phone. Ive tried battery pull turned on and off and nothing gets me past this logo. I've connected to BB Link and clicked reload softwear but BBL does not recognize that there is a Z10 connected! Help!!!

Please use plain text.
BlackBerry Technical Advisor (Retired)
ViciousFerret
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Cannot reload BB10 OS

Hey kriska013,

Welcome to the BlackBerry Support Community Forums.

 

Thanks for the question.

 

Follow the steps in the workaround to resolve the issue: www.blackberry.com/btsc/KB33480

 

Let me know if you have any more questions.

 

Cheers.


-ViciousFerret


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Like! for those who have helped you.

Click  Accept as Solution for posts that have solved your issue(s)!



Please use plain text.
Forums Advisor III
drewread
Posts: 1,034
Registered: ‎02-07-2013
My Device: Z10
My Carrier: Rogers

Re: Cannot reload BB10 OS

And if you have troubles with BB Link, you can try via the "update via web" option here, I have not tried it myself, but I believe that it works: www.blackberry.com/update

-: DrewRead :-
Can't find an app on Blackberry World yet? Tweet the developer and ask when they will #GetWithBB10 !!
"Like it" if you like it. :smileyhappy:
Please use plain text.