02-21-2013 03:27 PM
I have a BBz10 on Rogers. I have the connect to computer logo appearing on my phone. Ive tried battery pull turned on and off and nothing gets me past this logo. I've connected to BB Link and clicked reload softwear but BBL does not recognize that there is a Z10 connected! Help!!!
02-22-2013 04:01 AM
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
Follow the steps in the workaround to resolve the issue: www.blackberry.com/btsc/KB33480
Let me know if you have any more questions.
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Click Accept as Solution for posts that have solved your issue(s)!
02-22-2013 11:36 PM
And if you have troubles with BB Link, you can try via the "update via web" option here, I have not tried it myself, but I believe that it works: www.blackberry.com/update