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BlackBerry® 10 OS Device Software

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New Contributor
Posts: 2
Registered: ‎03-28-2013
My Device: Blackberry Z10
My Carrier: Airtel Kenya

Cannot update to 10.0.10...

Hello ...my problem is that whenever I try to 'Update Software', it says that "You have the latest software"...while I'm on 10.0.9 ...and because of that, I can't get whatsapp to work! please help!!

 

-Raaj

Posts: 92,682
Likes: 24,227
Solutions: 6,263
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Cannot update to 10.0.10...

Where are you?

What carrier?

 

Also:  You have your mobile phone number listed as your "My Mobile Provider" or carrier. Putting your phone number out on the internet on these public forums for the world to see, is not wise. To change that, at the top of this page click on My Settings > Personal Profile > Personal Information, and in the entry block for "Carrier" type the name of your mobile provider.

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New Contributor
Posts: 2
Registered: ‎03-28-2013
My Device: Blackberry Z10
My Carrier: Airtel Kenya

Re: Cannot update to 10.0.10...

Hi. I'm from Kenya. Carrier is Airtel. Also, when there's no option of upgrading via Blackberry Link!
Posts: 92,682
Likes: 24,227
Solutions: 6,263
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Cannot update to 10.0.10...

Right.

 

Airtel/Kenya has not yet released the Z10 have they?

 

You can try upgrading via the method in this link:

Before proceeding, remove your SIM card from the device and turn off the Location Services at Settings > Location Services.
>> Get your 15% Discount on ShopBlackBerry on Passport • Classic • Leap

1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code