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BlackBerry® 10 OS Device Software

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New Contributor
Posts: 4
Registered: ‎07-04-2013
My Device: Q10
My Carrier: Rogers

FB Crashing Browser Since History and Cookies Cleared?

Cleared my cookies and browsing history this morning. Since then, anytime I pull up a page at facebook.com in the browser, the blue loading bar stops at around 90 or 95 percent. The page will remain partially loaded - sometimes showing the page with unresponsive text fields and links, more recently just white and blank - for ten minutes or more. In this state, other tabs will likewise be unresponsive, sometimes having switched appearances with each other.

Hub works fine, FB included.
Retired
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: FB Crashing Browser Since History and Cookies Cleared?

Hi velocecrat and welcome to the BlackBerry Support Community Forums!

 

When going to Facebook from your BlackBerry Q10, are you entering www.facebook.com, facebook.com or touch.facebook.com?

 

Thanks.

 

-CptS

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

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New Contributor
Posts: 4
Registered: ‎07-04-2013
My Device: Q10
My Carrier: Rogers

Re: FB Crashing Browser Since History and Cookies Cleared?

Thanks, Cap'n...

If I enter www.facebook.com into the address bar, the address gets switched automagically to facebook.com, then redirects to facebook.com/?_rdr.

The frustration is that the site will also freeze if I hit a link to it from elsewhere on the web, as in a 'like us on Facebook' link. Beyond that, I could work around the whole issue via the FB app.
Retired
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: FB Crashing Browser Since History and Cookies Cleared?

Try typing m.facebook.com into your browser directly to access Facebook Mobile. Also, are you able to get to other sites, such as Twitter.com on your BlackBerry Q10?

 

Thanks.

 

-CptS

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!

New Contributor
Posts: 4
Registered: ‎07-04-2013
My Device: Q10
My Carrier: Rogers

Re: FB Crashing Browser Since History and Cookies Cleared?

I get the same redirect as above when I try m.facebook.com: 90 percent loading, then all tabs unresponsive. The issue also shows up with other sites that previously worked fine, and sites that I hadn't visited before the issue arose. Twitter seems okay.
New Contributor
Posts: 4
Registered: ‎07-04-2013
My Device: Q10
My Carrier: Rogers

Re: FB Crashing Browser Since History and Cookies Cleared?

Looks like it's been fine since the latest OS update, thankfully.