Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® 10 OS Device Software

Reply
Regular Contributor
jrsc109
Posts: 93
Registered: ‎07-07-2009
My Device: Rocking my Z10 and PlayBook

Foursquare - Can't install update

Here's the thing..

 

Foursquare recently released an update to their BB10 app (10.0.1.3486) however, when I try to download it, I get an error:

 

"A network error has occurred while processing your request.  Please ensure you have sufficient network coverage and try again"

 

My network coverage is great...

 

Then, when I try to go to the Foursquare app in BBWorld, it says "Unavailable for this device"

There is no version number listed.

Foursquare is installed and running on my device.

 

  • I tried a battery pull - no luck.
  • I then deleted the app, and re-installed it (via a Software Update that was pushed back to me)
  • This still didn't work.

Has anyone else had this problem.

 

I'm on Vodafone, in the UK.  I would really like to get this app updated.

I've contacted Foursquare, but they've told me:

"Everything's OK on our side, we're not seeing any issues with the upgrade.  We suggest contacting BBWorld support.  Thanks so much!"

 

Since I have zero confidence in BBWorld support (I've been waiting over a month for a response to a question I posted there) I thought I'd come the people who really know.... YOU

 

Hope you can help me.

 

Thanks

Love Me - Love My BlackBerry
-------
Z10 OS Version: 10.0.10.690
Z10 Software Release: 10.10.90
PlayBook - 2.1.0.1526
Retired
ViciousFerret
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Foursquare - Can't install update

Hey jrsc109,

 

Thanks for the question.

 

I found the problem you're experiencing, currently the new update is not supported in the UK.   As per http://appworld.blackberry.com/webstore/content/6921/

 

I would suggest contacting foursquare to find out when it will be supported in the UK so you will be able to download the new update: support@foursquare.com

 

Let me know if you have any more questions.

 

Cheers.


-ViciousFerret


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Like! for those who have helped you.

Click  Accept as Solution for posts that have solved your issue(s)!