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BlackBerry® 10 OS Device Software

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New Contributor
mcavelli
Posts: 2
Registered: ‎03-07-2013
My Device: Z10

HELP

My Z10 does not connect with my laptop.Have tried everything

Retired
SmoothRider
Posts: 2,649
Registered: ‎04-01-2008
My Device: 9500, 8110, 8700, 8220, 9100, 9800, 9810, Z10

Re: HELP

Hello mcavelli, 

 

Welcome to the forums. 

 

Have you tried different USB cords?

Have you tried different USB ports on the computer? 

Have you tried a different computer? 

 

Have a look at this article which may help you out. 

 

Identifying and troubleshooting issues with the BlackBerry Desktop Software detecting a USB connecte...

 

 

-SR

 

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New Contributor
mcavelli
Posts: 2
Registered: ‎03-07-2013
My Device: Z10

Re: HELP

Have done everything,Do think it's a factory error so that I may return it?