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BlackBerry® 10 OS Device Software

New Member
Posts: 1
Registered: ‎07-27-2014
My Device: z10

Help fast

MY mobile balckberry z10 

I wriet My password error 10 time 

and nw my mobile give this link 


what should i do 

i have all information about my devies  

what i do ...

Hall of Famer II
Posts: 49,100
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (, Playbook (

Re: Help fast

Hi and Welcome to the Community!


That site includes a link to further instructions...did you go through to those? The information you need is there...you must reload your device OS, and the links within the one you posted include those instructions.


BTW -- the data on your device is gone. Hopefully you have a recent backup.


Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Posts: 103
Registered: ‎07-28-2014
My Device: z10

Re: Help fast

It says that you need to reload your operating system.Moreover all of your data has been lost .If you dont have any backup then it is gone forever.
Other wise you can visit the nearest customer care to fix your phone .