08-18-2013 03:18 PM
Hi and Welcome to the Community,
It can be challenging, coming to a new site seeking help, understanding how the site is intended to function, what to expect from it, and also how to actually seek truly Formal support for your issue. These two threads have been started to try and help you with both of those topics:
How This Site Works (e.g., Volunteers)
How Formal Support Works
Hopefully, this information will be of use to you.
Cheers & Good Luck.