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Disconnect your Z10 from your computer. Remove your Z10 battery. Wait 5 minutes. Put the battery back in. If necessary, hold the power button until the red light comes on and the bootup sequence begins.
Good luck!
Disconnect your Z10 from your computer. Remove your Z10 battery. Wait 5 minutes. Put the battery back in. If necessary, hold the power button until the red light comes on and the bootup sequence begins.
Good luck!
 button inside of their post. Please note that I am NOT a BlackBerry employee...these forums are a user-to-user community, not a formal support channel. Please treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. | |||||||
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Abdulaziz95 wrote:
it does not work with me
It's a bit difficult to diagnose from so little information, but if your BB will not boot at all (some description about what the screen displays would help), then the above post may well be accurate. You may have, somehow, wiped out your OS from your BB and now rendered it inoperable.
However, you may need not only your carrier for help, but also potentially your original place of purchase (if they are not the same place). It may be device-level support you require rather than service-level, and device-level support is provided by the original place of purchase (or authorized service center...it can vary by region).
But, in any event, you do likely need formal support, which is not available in this forum
Good luck!
| button inside of their post. Please note that I am NOT a BlackBerry employee...these forums are a user-to-user community, not a formal support channel. Please treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. | |||||||
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