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BlackBerry® 10 OS Device Software

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New Contributor
Posts: 5
Registered: ‎02-28-2013
My Device: Z10
My Carrier: Rogers

Latest os update

Throwing this out there.... initiated the os update and it failed with a server communication error. Now my software update page is stuck on the failed message with am active cancel button that does nothing. Tried to go through Link ad well no luck. Anybody else experience this one...other than this glitch I am loving this device.
Retired
Posts: 2,372
Registered: ‎07-13-2009
My Device: BlackBerry Z10 smartphone

Re: Latest os update

Hello daspide09,

Welcome to the BlackBerry Support Community.

 

Were you able to complete the update process? Are you still receiving this error message?

 

Thanks,


-FB


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Kudos! for those who have helped you.

Click "Accept as a Solution" for posts that have solved your issue(s)!


New Contributor
Posts: 5
Registered: ‎02-28-2013
My Device: Z10
My Carrier: Rogers

Re: Latest os update

My software update page within my settings still is stuck with the small yellow exclamation mark and "The software download was interrupted. Please try again" and the cancel button which is active but does nothing.

 

However in the About page the OS version is stated as 10.0.10.85?

New Contributor
Posts: 5
Registered: ‎02-28-2013
My Device: Z10
My Carrier: Rogers

Re: Latest os update

Created some logs from link and found this in the Autoupdate.log

 

 Check the app version. (version range = [1.0.0.0,1.0.0.75]; app verion = 1.0.0.76)

 

and at the end

 

07:53:09.742|INFO |1|AutoUpdate|(null)|[UpgradeXML::smileytongue:arseUpgradeXML] Upgrade xml parsing is done (return = false).
07:53:09.742|INFO |1|AutoUpdate|(null)|No updates found

New Contributor
Posts: 5
Registered: ‎02-28-2013
My Device: Z10
My Carrier: Rogers

Re: Latest os update

This issue has resolved itself with time. The os update was completed over the weekend, without my involvement. My guess is that the reconsiliation of the failed os update and the distribution point just took time. Z10 is good to go!!

Retired
Posts: 2,372
Registered: ‎07-13-2009
My Device: BlackBerry Z10 smartphone

Re: Latest os update

Glad to hear it's working!

 

Let us know if you have any other questions.


-FB


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Kudos! for those who have helped you.

Click "Accept as a Solution" for posts that have solved your issue(s)!