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BlackBerry® 10 OS Device Software

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New Contributor
Viking43
Posts: 2
Registered: ‎04-21-2013
My Device: Z10

Link software from BB website for Z10 is infested with Zero Hour Day bug

Cant install or run Z10 Link software becuse it carries the Zero Day Hour pest.

Software was downloaded on three differentopccasiosn from eth BB site so it seems the exe file is corrupt.

My PC Unleashed antivirus  (Symantec) disallows installation and infact permananetly deletes the exe file. - every time. What a waste of time and bandwidth.

Why cant RIM simply issue a copy of th esoftare with the original purchase like they used to do with earlier phones?.

 

Can not access my Z10 from my desktop,

 

Ian Coates

Super Contributor
ukmight
Posts: 271
Registered: ‎03-21-2013
My Device: Z10 STL 100-2 & PlayBook 64GB

Re: Link software from BB website for Z10 is infested with Zero Hour Day bug

Most anti virus programs are not perfect and tend to delete non-infected exe files if they are not known. Obviously the link file is not infected when it is being provided by BlackBerry. You need to disable your anti virus temporarily and download and install the software.

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Twitter: @ukmight
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JSanders
Posts: 86,446
Likes: 23,181
Solutions: 5,982
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Link software from BB website for Z10 is infested with Zero Hour Day bug

Ukmight is correct, there is no infestation in the Link software.

You should be complaining to your antivirus software developer for the false positive alerts.




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